Address
Form of workSalary: $25.88 - $29.73 Hourly
Location : Juneau, AK
Job Type: Full Time
Job Number: 43019
Department: Health
Division: Finance & Management Services
Opening Date: 11/17/2023
Closing Date: 12/6/2023 5:00 PM Alaska
Division: FMS
Position Open To: Alaska Residents Only
Bargaining Unit: General Government
Range: 14, 16
Job Description
**THE RECRUITMENT PERIOD FOR THIS JOB POSTING HAS BEEN EXTENDED**
This position is open to Alaska Residents only.
Please check our residency definition to determine if you qualify
This position will be filled at either the 1 or 2 level, depending on the applicant's qualifications and job experience.It is recommended, and you are encouraged to apply at any/all levels for which you qualify.
What you will be doing:
Primary responsibilities for this position will require a wide range of desktop support skills to provide service to up to 3,500 department customers and additional contractors. This position is responsible for answering HelpDesk calls, troubleshooting customer issues both remotely and in-person, set up of new Department of Health (DOH) machines and take down of old machines, migrating customer profiles, troubleshooting new setups with customers, working with accounting staff on checking in new asset from Dell into data analytics and assisting with department refresh deployment.
Our organization, mission, and culture:
"Customer Focused - Strategically Aligned - Operationally Sound"
Your mission as a Microcomputer/Network Technician 1 or Microcomputer/Network Technician 2 will be to provide superior customer service to the great people of DOH who assist Alaskan citizens with benefits and services to support happy and healthy lives. You will work primarily as the first point of contact for all our IT groups including but not limited to Network Services, Business Applications, Project Management, and the Department Security Office. Your work will be critical to the DOH mission as you will help provide the IT infrastructure capability to manage DOH services in a secure and Health Insurance Portability and Accountability Act (HIPAA) compliant manner.
The benefits of joining our team:DOH IT is a customer focused organization that promotes an individual's understanding of what delivers value to the customer, and how to effectively and efficiently apply time and resources to achieve that value. DOH is committed to providing educational tools for all IT employees and provides on the job training, both structured and unstructured online training, as well as more traditional training courses.
The working environment you can expect:
This position's primary workplace is located in the Department of Health. This position will be in Juneau; offering several restaurants, coffee shops and seaside views all within walking distance. DOH is a dynamic enterprise consisting of a team that is a diverse, highly technical, and collaborative group which embraces, implements, and supports the latest technologies to provide the best operational capabilities and resources to DOH. We are customer focused and project oriented. The incumbent will work as a team leader in Customer Service and as a team member in a larger management team tasked with providing IT services to DOH.
Who we are looking for:
The ideal candidate will demonstrate proficiency in the following areas of knowledge, skills, and abilities:
A cover letter is NOT required for this position. Your complete application, including supplemental questions will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.
To view the general description and example of duties for a Microcomputer/Network Technician 1 or Microcomputer/Network Technician 2 please go to the following link and search for Microcomputer/Network Technician 1 or Microcomputer/Network Technician 2 :https://www.governmentjobs.com/careers/Alaska/
Minimum Qualifications
Microcomputer/Network Technician 1:
High school diploma or the equivalent;
AND
Two years experience which demonstrates routine use of two or more kinds of "off-the-shelf" application software (e.g., wordprocessing, database, spreadsheet, etc.). Additionally, applicants must show experience in basic microcomputer hardware/software support which includes installing and configuring microcomputers and/or peripherals, installing software, and performing routine file backup operations.
Substitution:
Twelve semester hours from an accredited college in software applications, office automation, computer networking, electrical engineering or computer science may be substituted for the two years experience such that one semester hour equals two (2) months work experience. Other types of equivalent training (e.g., trade or technical school or the military) may be substituted for required work experience where the applicant provides a Certificate of Completion for courses taken and evidence of 12.5 hours classroom experience for each semester hour (2 months) substituted.
Microcomputer/Network Technician 2:One year of experience in which the primary focus was on network installations, maintenance and trouble-shooting services for microcomputers, their peripherals and/or non-complex computer networks.
OR
An Associate's degree from an accredited college in computer science, computer networking, electrical engineering, information systems, data communication, or a closely related field.
OR
Professional, undergraduate, and/or military certification that includes training in computer troubleshooting, networking, network security, interconnected devices, and server installation and configuration.
Position requires access to Criminal Justice Information and other state/federally regulated information, which includes passing one or more background investigations including fingerprinting. Possible travel in and around state of Alaska into rural towns, potentially in small airplanes.
Additional Required Information
At time of interview applicant is requested to submit:
1. One (1) hard copy of professional references
2. Your last two (2) performance evaluations (if available)
3. If submitting education for experience requirements, please provide copies of relevant documentation (transcripts, degrees, course completion certificates, etc.)
If chosen for the position, the candidate will be required to provide the following items before employment:
FLEXIBLY STAFFEDThis position is flexibly staffed. This vacancy may be filled at either the 1 or 2 level, depending on the applicant's training and/or experience. The full range of salaries is listed above. Starting salary will be determined by the level of the position. If filled at a lower level, promotion to the higher level will only occur upon successful completion of the probationary period and required training, and the applicant meets the minimum qualifications of the higher job class and final approval by the supervisor. It is recommended and encouraged that you apply for any/all levels you qualify for.
SUPPLEMENTAL QUESTIONS
For your application to be evaluated, you must answer the Supplemental Questions. Be specific in your answers and describe how you acquired the relevant experience. Please use complete sentences and proofread your submissions when answering the supplemental questions. Your responses will be considered a writing sample and used to determine which applicants will advance to the interview phase of the recruitment process.
EDUCATION
To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration.
WORK EXPERIENCE
When using work experience not already documented in your application, please provide the employer's name, your job title, employment dates, and whether you were working full-time or part-time. Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position you are applying for.
If you have currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as minimum qualifications require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application, this may cause the processing of your application for consideration to be delayed.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.The State of Alaska does not provide VISA Employer sponsorships. MULTIPLE VACANCIESThis recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/
NOTICE
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email,
Location : Juneau, AK
Job Type: Full Time
Job Number: 43019
Department: Health
Division: Finance & Management Services
Opening Date: 11/17/2023
Closing Date: 12/6/2023 5:00 PM Alaska
Division: FMS
Position Open To: Alaska Residents Only
Bargaining Unit: General Government
Range: 14, 16
Job Description
**THE RECRUITMENT PERIOD FOR THIS JOB POSTING HAS BEEN EXTENDED**
This position is open to Alaska Residents only.
Please check our residency definition to determine if you qualify
This position will be filled at either the 1 or 2 level, depending on the applicant's qualifications and job experience.It is recommended, and you are encouraged to apply at any/all levels for which you qualify.
What you will be doing:
Primary responsibilities for this position will require a wide range of desktop support skills to provide service to up to 3,500 department customers and additional contractors. This position is responsible for answering HelpDesk calls, troubleshooting customer issues both remotely and in-person, set up of new Department of Health (DOH) machines and take down of old machines, migrating customer profiles, troubleshooting new setups with customers, working with accounting staff on checking in new asset from Dell into data analytics and assisting with department refresh deployment.
Our organization, mission, and culture:
"Customer Focused - Strategically Aligned - Operationally Sound"
Your mission as a Microcomputer/Network Technician 1 or Microcomputer/Network Technician 2 will be to provide superior customer service to the great people of DOH who assist Alaskan citizens with benefits and services to support happy and healthy lives. You will work primarily as the first point of contact for all our IT groups including but not limited to Network Services, Business Applications, Project Management, and the Department Security Office. Your work will be critical to the DOH mission as you will help provide the IT infrastructure capability to manage DOH services in a secure and Health Insurance Portability and Accountability Act (HIPAA) compliant manner.
The benefits of joining our team:DOH IT is a customer focused organization that promotes an individual's understanding of what delivers value to the customer, and how to effectively and efficiently apply time and resources to achieve that value. DOH is committed to providing educational tools for all IT employees and provides on the job training, both structured and unstructured online training, as well as more traditional training courses.
The working environment you can expect:
This position's primary workplace is located in the Department of Health. This position will be in Juneau; offering several restaurants, coffee shops and seaside views all within walking distance. DOH is a dynamic enterprise consisting of a team that is a diverse, highly technical, and collaborative group which embraces, implements, and supports the latest technologies to provide the best operational capabilities and resources to DOH. We are customer focused and project oriented. The incumbent will work as a team leader in Customer Service and as a team member in a larger management team tasked with providing IT services to DOH.
Who we are looking for:
The ideal candidate will demonstrate proficiency in the following areas of knowledge, skills, and abilities:
- Accountability: Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.
- Writing: Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a brief, clear, and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.
- Information Systems/Network Security: Knowledge of methods, tools, and procedures, including development of information security plans, to prevent information systems vulnerabilities, and provide or restore security of information systems and network services.
- Infrastructure Design: Knowledge of the architecture and typology of software, hardware, and networks, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software.
- Technology Awareness: Knowledge of developments and new applications of information technology (hardware, software, telecommunications), emerging technologies and their applications to business processes, and applications and implementation of information systems to meet organizational requirements.
- A valid Driver's License is required at the time of appointment.
A cover letter is NOT required for this position. Your complete application, including supplemental questions will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.
To view the general description and example of duties for a Microcomputer/Network Technician 1 or Microcomputer/Network Technician 2 please go to the following link and search for Microcomputer/Network Technician 1 or Microcomputer/Network Technician 2 :https://www.governmentjobs.com/careers/Alaska/
Minimum Qualifications
Microcomputer/Network Technician 1:
High school diploma or the equivalent;
AND
Two years experience which demonstrates routine use of two or more kinds of "off-the-shelf" application software (e.g., wordprocessing, database, spreadsheet, etc.). Additionally, applicants must show experience in basic microcomputer hardware/software support which includes installing and configuring microcomputers and/or peripherals, installing software, and performing routine file backup operations.
Substitution:
Twelve semester hours from an accredited college in software applications, office automation, computer networking, electrical engineering or computer science may be substituted for the two years experience such that one semester hour equals two (2) months work experience. Other types of equivalent training (e.g., trade or technical school or the military) may be substituted for required work experience where the applicant provides a Certificate of Completion for courses taken and evidence of 12.5 hours classroom experience for each semester hour (2 months) substituted.
Microcomputer/Network Technician 2:One year of experience in which the primary focus was on network installations, maintenance and trouble-shooting services for microcomputers, their peripherals and/or non-complex computer networks.
OR
An Associate's degree from an accredited college in computer science, computer networking, electrical engineering, information systems, data communication, or a closely related field.
OR
Professional, undergraduate, and/or military certification that includes training in computer troubleshooting, networking, network security, interconnected devices, and server installation and configuration.
Position requires access to Criminal Justice Information and other state/federally regulated information, which includes passing one or more background investigations including fingerprinting. Possible travel in and around state of Alaska into rural towns, potentially in small airplanes.
Additional Required Information
At time of interview applicant is requested to submit:
1. One (1) hard copy of professional references
2. Your last two (2) performance evaluations (if available)
3. If submitting education for experience requirements, please provide copies of relevant documentation (transcripts, degrees, course completion certificates, etc.)
If chosen for the position, the candidate will be required to provide the following items before employment:
- A copy of your current driver's license.
FLEXIBLY STAFFEDThis position is flexibly staffed. This vacancy may be filled at either the 1 or 2 level, depending on the applicant's training and/or experience. The full range of salaries is listed above. Starting salary will be determined by the level of the position. If filled at a lower level, promotion to the higher level will only occur upon successful completion of the probationary period and required training, and the applicant meets the minimum qualifications of the higher job class and final approval by the supervisor. It is recommended and encouraged that you apply for any/all levels you qualify for.
SUPPLEMENTAL QUESTIONS
For your application to be evaluated, you must answer the Supplemental Questions. Be specific in your answers and describe how you acquired the relevant experience. Please use complete sentences and proofread your submissions when answering the supplemental questions. Your responses will be considered a writing sample and used to determine which applicants will advance to the interview phase of the recruitment process.
EDUCATION
To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration.
WORK EXPERIENCE
When using work experience not already documented in your application, please provide the employer's name, your job title, employment dates, and whether you were working full-time or part-time. Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position you are applying for.
If you have currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as minimum qualifications require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application, this may cause the processing of your application for consideration to be delayed.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.The State of Alaska does not provide VISA Employer sponsorships. MULTIPLE VACANCIESThis recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/
NOTICE
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email,
