Mgr NOC Analytical Planning

Department:
Network Operations Control
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Southwest firmly believes that our People are our greatest asset, and Leaders within the Company support our People by ensuring all have equal opportunity for learning and personal growth. The Manager Network Operation Control (NOC) Analytical Planning leads a Team that conducts analyses and provides network recommendations to the Disruption Pod and other key stakeholders. This role is responsible for evaluating quantitative and qualitative data surrounding irregular operations to minimize the impact of potential disruptions. The Manager NOC Analytical Planning is a strategic thinker and skilled communicator who is excited about the opportunity to guide and develop this Team while supporting the NOC.
Additional Details:

• The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site.
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Model the Southwest Way

• Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
• Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
• Invest in Leadership and self-growth through participating in continuous learning and development

Responsibilities

• Work with the Senior Manager Planning and Manager Planning to determine key priorities for the Planning Team and provide analytical support
• Prioritize and align on the analyses, forecasts, and what-if scenarios to conduct in preparation of potentials IROPS / disruptions
• Prepare the analytical components of the playbooks and recommendations that are shared with the Disruption Pod and or day-of stakeholders in preparation of disruptions / IROPS
• Coordinate with the Disruption Pod Manager on their analytical needs and requests by providing them support and or staffing (data analysts) when necessary
• Work collaboratively with adjacent Network Operations Center groups to refine planning objectives and expectations
• Establish the setup of information flows, processes and data structures to support the undertaken analysis and to support the analysts
• Work alongside the Director/Sr. Manager of Analytics to ensure Planning / day-of analytics Team is properly resourced, staffed, and organized, in addition to aligning on network priorities throughout the planning process
• Align analyses outcomes with adjacent groups and gather their inputs and feedback to improve future analyses
• Manage the documentation of analysis and outcomes in an accessible repository
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills, and Abilities

• Knowledgeable in SQL, R, Python, and Excel
• Skilled in visualizing data to drive insights using tools such as think-cell, MS Excel, Tableau, etc.
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Ability to apply general rules to specific problems to produce answers that make sense
• Ability to set a strategic vision and gain buy in and support
• Ability to quickly make sense of, combine, and organize information into meaningful patterns
• Ability to build strong interpersonal relationships and lead through influence
• Ability to demonstrate and maintain a high regard for confidential and sensitive information
• Ability to think like an owner
• Ability to provide direction to Team in a cross-functional environment
• Ability to self-start and work autonomously, with limited and disparate information
• Ability to communicate effectively with all levels of employees up to and including executive levels

Education

• Required: High School Diploma or GED

Experience

• Demonstrated experience in directly or indirectly leading Team(s)
• Fully functioning, broad knowledge in:
  
  • Airline operations/disruption management analytics
  • Operational data sets, tools and systems

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Must be able to work extended hours based on operational needs

Pay & Benefits:
Competitive market salary from $130,750/year to $145,300.00/year* depending on qualifications and experience, with opportunity for future pay increases based on performance and market movement. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Benefits you'll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights-your eligible dependents too.
• Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.**
• Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.***
• Explore more Benefits you'll love: swa.is/benefits

*Pay amount doesn't guarantee employment for any particular period of time
**401(k) match contributions are subject to the plan's vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan's vesting schedule and are made at the discretion of the Company
Southwest Airlines is an Equal Opportunity Employer.
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