NOC Tech I

Sinch Voice empowers cloud communications for service providers and enterprises over the largest and highest quality independent voice network in North America, with over 125 million numbers in service and carrying over 300 billion voice minutes annually. Through our IP-based network and cloud communications platforms, Sinch Voice offers a variety of solutions for service providers and enterprises as they seek to evolve their communications to the cloud and improve their customer engagement.
Position Summary:
NOC Technician I (Tuesday - Saturday 5x8 3rd shift). As part of the Network Operations team, you will be responsible for providing 24x7 monitoring of all components of Sinch Voice's network utilizing various network monitoring systems and direct access to switches, DACS, routers, and other network elements. Technicians are alerted to and must act upon any alarm conditions. NOC Technicians engage with customers, carriers/providers/vendors, and internal teams to facilitate the accurate and timely resolution of customer or network issues.
Responsibilities:

• Follow Standard Operating Procedures in order to perform routine network changes, migrations, and maintenance in various network elements upon management request.
• Identify, troubleshoot, and resolve network related issues and problems efficiently utilizing monitoring tools, reference materials and other team members for guidance.
• Open trouble tickets and follow up on network/customer issues per Sinch Voice procedures and complete applicable paperwork in a timely manner.
• Foster an environment of knowledge sharing and interface positively with peers, other departments, carriers, and customers to identify operational issues and provide efficient corrective actions in a geographically dispersed team environment.
• Accept on-call responsibilities on a rotating schedule with other technicians.
• Be available for overtime work assignments when requested.
• NOC Technicians may be responsible for other tasks and responsibilities as assigned or deemed necessary by management.
• Some required travel related to training, meetings, and service coverage issues.

Education & Skills:

• Associate's or Bachelor's degree in Electrical Engineering or a related field is preferred.
• Strong PC, UNIX OS and application skills with fundamental knowledge of basic networking principles including.
• Strong problem solving and analytic skills.
• Domestic and International LD Voice
• Exhibits a high level of initiative and resourcefulness.
• Excellent organizational skills with frequent multi-tasking abilities
• Excellent written and verbal communication skills
• Proven documentation skills with consistent accuracy of details
• Superior customer service skills
• Self-starter with a high energy level
• Exhibits a high level of adaptability/flexibility.
• Well-developed sense of urgency; follow

Sinch Voice has a friendly and relaxed atmosphere. We offer great benefits, including paid parental leave for new parents, paid time away from work for volunteer activities and, generous PTO.
EEO/Vets