Membership Success Manager Position At The Cloud Security Alliance

Join CSA as our Member Success Manager:

Are you passionate about fostering meaningful connections, driving engagement, and shaping

the future of Cloud Security? The Cloud Security Alliance (CSA) is seeking a dynamic individual

to fill the pivotal role of Membership Success Manager.

About CSA:

The Cloud Security Alliance (CSA) is the world's leading organization dedicated to defining and

raising awareness of best practices to help ensure a secure cloud computing environment. With

a global network of industry experts, associations, governments, and corporate partners, CSA

offers a wealth of resources, including research, education, training, certification, and events.

Our mission is to empower and safeguard the entire cloud community, from providers and

customers to governments and entrepreneurs, fostering collaboration and trust in the evolving

cloud ecosystem.

Your Role:

As the Membership Success Manager, you will be the driving force behind cultivating and

nurturing our CSA Corporate Membership Community. Your primary focus will be to understand

the unique needs of our members and guide them through the full spectrum of benefits available

to them. Through strategic initiatives, you will foster engagement, facilitate networking

opportunities, and promote ongoing education about emerging technologies and trends in cloud

security. As an ideal candidate, you have a history that demonstrates your passion for building

relationships, are highly organized, and have extensive experience managing projects with

multiple stakeholders. You will be able to use your attention to detail, program management

experience, and excellent communication skills to ensure high-quality results. Your energy

comes from connecting with people and uncovering their stories. You will help drive CSA to

support and drive our Membership Community.

Key Responsibilities:

• Develop and execute a comprehensive engagement program to drive member participation

and satisfaction.

• Utilize various channels, including digital platforms and direct outreach, to connect with

members, build strong relationships, and identify their priorities for participation in CSA.

• Act as a liaison between members and internal departments, providing valuable insights and

feedback to enhance member experience.

• Coordinate and assist with leading networking events, webinars, and other activities to

facilitate knowledge-sharing and collaboration within the community.

• Monitor and analyze member engagement metrics to identify areas for improvement and

implement targeted strategies.

• Support new and renewing member onboarding by helping organizations navigate our

resources and events

• Act as the ongoing point of contact for members on participation and administrative matters.

• Support the Sales Team with post-sales activities and drive member engagement that results

in membership renewals.

• Champion and manage new projects to create stronger partnerships.

• Build the organizational network through targeted outreach with the existing membership and

strong project planning

• Provide regular updates to the Director of Member Success and the Chief Customer Officer

on the member community and advise on how the team can help strengthen the membership

community and improve the value proposition for members.

Qualifications:

• Proven track record of building and maintaining relationships in a professional setting.

• Exceptional organizational skills with the ability to manage multiple projects and priorities

simultaneously.

• Strong communication skills, both written and verbal, with the ability to convey complex ideas

clearly and effectively.

• Previous experience in program management or customer success roles preferred.

• Passion for technology and a keen interest in the field of Cloud Security.

• A demonstrated history of the appropriate use of critical thinking to solve problems.

• Evidence of skills successful for self-motivation and functioning independently/

• The ability to assemble and present compelling presentations to C-Level recipients.

• Bachelor's degree or equivalent is preferred

Benefits:

Competitive Base Salary, Commission, and Work-life Balance

Medical, Dental, and Vision Insurance

401k with Matching Contributions

Paid Time Off

Six weeks of Maternity & Paternity Leave

Growth and Development Opportunities

Expense Support for business travel, training activities, and industry conference participation

Expense Support for home office and equipment

Equal Opportunity:

CSA provides equal employment opportunities and does not discriminate against an employee

or applicant because of age, race, color, religion, gender, national origin, veteran status,

disability, sexual orientation, gender identity, marital status, or another legally protected class

status.

Diversity and Inclusion:

CSA is committed to building and maintaining a diverse staff and recognizes its continued

success depends on hiring and retaining high-quality professionals with various backgrounds

and experiences. Opportunities for advancement exist, and we are committed to helping all staff

develop and grow. Women, people of color, and people with disabilities are strongly encouraged

to apply.