Membership Specialist

Job Title: Membership Specialist

FLSA Status: Non-Exempt

Reports to: Membership Director

Revision Date: 03/08/2024

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Position Summary:

Delivers excellent customer service to all members by assisting them with their membership inquiries when the Director is not available and maintains membership records. Responds to member needs, assists with various membership promotions, and maintains and reconciles membership records.

Essential Functions:

• Provides impeccable service to members, guests, and program participants in the Y and on the phone, contributing to member retention.

2. Assist the Director in processing Open Door Applications.

3. Enter membership and program information.

4. Mail letters for all Open-Door Renewals coming due with 60-day notice.

5. Applies all policies dealing with membership sales and terminations.

6. Reviews and recommends new and updated procedures.

7. Ensures all materials related to membership are updated and available.

8. Maintains a thorough knowledge of Y programs and events.

9. Aids with implementation of membership strategies that promote recruitment of new members and renewals for lapsed members.

10. Maintains membership files and generates monthly membership reports.

11. Monitors and maintains permanent lockers monthly.

12. Completes welcome and exit interviews and gives informational assistance to members and guests.

13. Create labels for file folders (Membership Agreements, and other Membership related items)

14. Print Annual Membership invoices for members paying annually.

15. Handles and resolves member concerns and informs supervisor of unusual situations or unresolved issues.

16. Instructs and guides other Welcome Center staff with training and procedures.

17. Assists Director with staff scheduling and training.

18. Go out into the Community with the Directors to work on driving Membership and Programs.

YMCA Competencies (Leader)

Mission and Community Oriented: Accepts and demonstrates YMCA values. Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds supportive working relationships with them.

People Oriented: Seeks first to understand the other person’s point of view and remain calm in challenging situations. Builds rapport and relates well to others. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Results Oriented: Strives to meet or exceed goals and deliver a high-value experience for members. Embraces new approaches and discovers ideas to create a better member experience. Makes sound judgments, and transfers learning from one situation to another.

Establishes goals, clarifies tasks, plans work and actively participates in meetings. Supports fundraising. Follows budgeting policies and procedures and reports all financial irregularities immediately.

Personal Development Oriented: Accurately assesses personal feelings, strengths.

and limitations and how they impact relationships. Pursues self-development that enhances job performance. Demonstrates an openness to change and seeks opportunities in the change process.

Qualifications:

1. Within 60 days of hire, completion of Y leadership certification, CPR, and First Aid training.

2. Excellent interpersonal and problem-solving skills.

3. Ability to connect with people of diverse backgrounds.

4. Previous customer service, sales, or related experience.

5. Strong knowledge of computers.

Physical Demands:

Sufficient strength, agility, and mobility to perform essential functions of position.

This job description is not intended to be all-inclusive. It is understood that the employee will also perform other responsible business-related duties if requested by the immediate supervisor or CEO. Job descriptions are reviewed periodically and may be revised if deemed necessary. This job description is not a written or implied contract.

Job Type: Part-time

Pay: $17.00 - $17.50 per hour

Expected hours: 25 – 32 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Retirement plan

Ability to Relocate:

• Kankakee, IL 60901: Relocate before starting work (Required)

Work Location: In person