Membership Services- Laguna Niguel

Our Membership Services Representative is a Part-Time position that is responsible for generating prospects, converting program members, and communicating with all members (current & prospective) in a highly professional manner.  You would be selling & retaining memberships, answering the telephone, maintaining the database and various clerical tasks such as the communication of programs, registration assistance, and general customer service functions. This position is also responsible for supporting membership growth and retention through activities to achieve strategic goals and provide outstanding customer service.

Responsibilities/Duties:

• Conduct interviews and facility tours with prospective members to promote, the goal of increasing
• new membership enrollments.
• Engage members and manage and monitor recruitment and retention tracking and reporting.
• Identify, track and follow up consistently with prospective members via branch promotions,
• software reports, internal/external messaging, etc.
• Generate new prospective members through collaboration with the Program Director and marketing
• department.
• Handle all new/follow-up phone calls regarding facility membership promptly and in a professional
• courteous manner.
• Perform member relations duties including handling complaints and inquiries, processing new
• memberships and monthly fee payments.
• Follow check-in and service procedures.
• Follow cash management and receipting procedures.
• Handle telephone reception.
• Handle enrollments and payments.
• Perform computer data entry and retrieval (input registrations, update rosters).
• Maintain the Service Desk in a neat, clean and well-organized fashion.
• Stock work areas with forms and stationary supplies.
• Wash, dry, fold, and restock towels at Branches where applicable.
• Be proactive with information and knowledge of all program information and changes.
• Keep the front lobby area clean and tidy light custodial duties.
• Follow and enforce safety standards and other policies and procedures.
• Perform other duties as assigned.

Minimum Qualifications:

The following are the minimum qualifications that an individual needs in order to successfully perform the duties & responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location.

Education & Certification:

H.S. diploma or equivalent required.

1-3 years experience in sales, marketing, customer service, or related field is preferred. First Aid and CPR certifications will be required, but may be obtained through the YMCA training program.

Experience & Background:

Selling techniques, customer service, excellent communication skills, and PC ability are required to be successful in the role. YMCA membership or operations experience is preferred, but not required.  

Availability:

Wednesdays & Thursdays, from 8:30am - noon, and/or Wednesdays  from 3pm-8:30pm and Saturdays from 11am-3:30pm. (Additional hours may be acquired, as needed)

Benefits

The YMCA of Orange County offers excellent benefits as part of our compensation package. Programs such as medical and dental insurance options are available for full-time staff. Program discounts, retirement, and complimentary use of YMCA facilities are offered to all employees.

The YMCA of Orange County staff are committed to teaching youth positive life skills, values and the importance of giving back. In our communities, our staff supports and strengthens families by offering quality experiences that are affordable and life-enriching. Our staff encourages participation by all members of our community and creates an environment where everyone aspires to be their best. Each day, we work side-by-side with others to strengthen the foundations of our communities.

Learn more about opportunities at the Y
www.ymcaoc.org/careers

Once a conditional offer is made, candidates will be subject to criminal background check, drug screen, and will be asked to provide criminal history. Criminal history will be analyzed on a case by case basis as it related to the position. YMCA of Orange County participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.