Membership Representative Iii

Membership Representative III

POSITION SUMMARY

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Service Representative at the Lafayette Family YMCA maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Membership Representative responds to member and guest needs and promotes memberships and programs, as well as assists the Membership Coordinator when assigned.

ESSENTIAL FUNCTIONS

Relationships, Influence, Quality Results, and Innovation

1. Demonstrate through action and interaction with staff, YMCA members and public, the Ys Four Core Values: Caring, Honesty, Respect, and Responsibility.

2. Provide a quality experience for everyone. Possess the ability to deliver outstanding experiences for members, participants, internal customers, and others; builds warm and supportive relationships; consistently greets and assists everyone in a positive way; responds to concerns and complains in a way that makes each person feel values; looks for better ways to serve and involve members participants, internal customers and others.

3. Uses Listen First skills effectively with staff, volunteers, and participants.

4. Champions inclusion activities, strategies, and initiatives.

5. Works productively and demonstrates responsible actions by consistently performing duties in a safe and conscientious manner within the agreed upon timeframes.

6. Establish personal goals for self-improvement and professional growth.

Membership

7. Build relationships with members and community: helping them connect with one another and the YMCA.

8. Conduct interviews and/or tours responsive to the needs of prospective members; sell memberships

9. Hand and resolve member concerns: inform supervisor of unusual situations of unresolved issues.

10. Serves as a role model for all behaviors required from Membership staff and regularly observed at the Membership Desk area completing duties, as well as membership software usage.

11. May be asked to take on additional tasks and duties as needed.

QUALIFICATIONS

Excellent verbal and written skills.

Ability to analyze problems and solve them using good judgment and resourcefulness.

Demonstrated skills in planning, time management, flexibility, organization, and independent work proficiency.

Background in interpersonal, human relations, and/or customer service.

Must be able to maintain confidentiality and a high-degree of discretion.

Prior experience of successful supervision of staff and volunteers.

CPR/AED a plus; must certify within 90 days of hire.

Intermediate user of Microsoft Office programs required.

Meet the minimum age requirement of 21 years of age.

WORK ENVIRONMENT & PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

· Sit, reach and move around the work environment

· Lift and/or move up to 75 pounds.

The noise level in the

Job Type: Full-time

Pay: $14.50 - $15.50 per hour

Expected hours: 40 per week

Schedule:

• Monday to Friday
• Weekends as needed

Application Question(s):

• What is your weekly availability?

Experience:

• Customer service: 1 year (Required)
• Sales: 1 year (Required)
• Leadership: 1 year (Required)

Work Location: In person