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Form of workABOUT AAA HOOSIER MOTOR CLUB:
Since 1902, AAA Hoosier Motor Club, headquartered in Indianapolis, provides membership benefits including emergency roadside assistance, retail discounts and a variety of products and services for its 400,000 members across Indiana. It also operates a full-service travel agency and an insurance agency which markets and sells auto, home and life insurance. Hoosier Motor Club has 300 employees and operates 11 retail branch offices including seven in metro Indianapolis as well as Bloomington, Clarksville, Lafayette, Muncie, and Terre Haute. And it is an affiliate of the American Automobile Association (AAA), the largest motoring and leisure travel organization in North America with more than 60 million members.
Here's What is in it for YOU:
- A company culture that provides training and learning opportunities.
- A brand that you can be proud to be part of.
- A culture that will challenge you to be your best.
- Health / Dental / Vision benefits.
- Paid Time Off.
- Paid Holidays.
- Company provided LTD & Life Insurance.
- Retention bonuses.
- Service Anniversary Recognition.
- Free AAA Classic Membership.
- Generous 401k w/ company match.
- Company provided HSA dollars.
Position Summary:
Utilize knowledge of AAA products and services to effectively sell memberships. Process memberships, AAA/VISA transactions, and enter and verify all membership input data from user source documents with prompt, professional Five Diamond Service to staff.
Duties and Responsibilities:
- Enter alphabetic, numeric, or symbolic data from source documents into computer following format displayed on screen.
- Compare data entered with source documents, or re-enter data in verification format on screen to detect errors.
- Maintain proficient knowledge of all AAA products and services to effectively sell and retain memberships
- Organize and balance receipts for new and renewal processing from Member Records Department input each day.
- Follow standardized procedures which include special handling and exceptions for daily membership processing.
- Maintain user documentation for data entry functions.
- Provide clerical support including responding to inquiries to membership status, completing required worksheets, mailing membership cards and kits and other clerical, and filing duties.
- Perform other duties as requested by management.
Supervisory Responsibilities:
This position has no direct supervisory responsibilities.
QualificationsEducation and/or Experience Requirements:
High school diploma or general education degree (GED); plus one year of inside sales, accounting, customer service, (or equivalent) experience.
Skill Requirements:
Accuracy - Ability to perform work accurately and thoroughly.
Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely.
Customer Oriented - Ability to take care of the customers' needs while following company procedures.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Goal Oriented - Ability of the individual to act to ensure that they and others stay focused on the task objective and perform in accordance with clear expectations and goals.
Interpersonal Skills - Ability to maintain confidentiality. Ability to remain open to others' ideas and exhibit willingness to try new things.
Organized - Possessing the trait of being organized or following a systematic method of performing a task.
Problem Solving - Ability to identify and resolve practical problems in a timely manner. Ability to gather and analyze information skillfully.
Reliability - Ability of the individual to be dependable and trustworthy.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; possesses ability to build morale and group commitments to reach goals and objectives
Working Under Pressure - Ability to complete assigned tasks under stressful situations.
Facebook:
www.facebook.com/aaahoosier
Company Website:
www.hoosier.aaa.com
