Membership Relations Director

Overview

ABOUT DRIVE SHACK INC

Drive Shack Inc. is a leading owner and operator of golf-related leisure and entertainment businesses focused on bringing people together through competitive socializing. Today, our portfolio consists of American Golf, Drive Shack and Puttery.

 

ABOUT AMERICAN GOLF

American Golf is one of the most experienced and innovative operators in the golf industry today. As an owner, lessee, and manager of golf courses and country clubs for over 50 years, American Golf has the unmatched expertise to maximize any golf opportunity. Over its 50-year history, American Golf has been involved with more than 325 golf courses for various private entities or public agencies. Currently, American Golf manages over 70 facilities across the United States. To learn more or plan your visit, please visit americangolf.com.

 

Responsibilities

Job Purpose

 The Member Relations Director is responsible for creating communications, promoting exclusive services, and driving private club referral programs. By working closely with sales staff and General Manager, the Membership Relations Director is always looking for opportunities to create positive experiences for members while driving retention efforts at our private clubs.

 

Responsibilities

• Work with department heads to identify, complete and implement annual club calendar of member events to meet member/guest needs and drive member usage and retention
• Work closely with General Manager to develop and implement Quarterly Retention Plan focused on developing member retention and growth through targeted programming and events focused on members' demographics
• Oversee member communications, such as email blasts, newsletters; update website and social media platforms; maintain promotional collateral, member media boards, display other member communication tools 
• Partner with Membership Director on new member orientations, new member mixers, and other new member connect events designed to acclimate and connect new members within the first year
• Function as the club representative on various member committees
• Work with club food & beverage department to create, maintain function sheets and event files for each member event, tradition, and other promotions to include but not limited to entertainment contracts, budgets, and event floor plans
• Assist with resignation calls and related activities to drive retention efforts of outgoing members
• Implement and supports all AGC initiatives and programs as requested by management
• Promote the course location to the local community by attending events and meetings
• Maintain communication with peers by attending weekly department head and sales meetings
• Implement and support all AGC initiatives and programs as requested by management
• May be required to attend scheduled sales and retention conference calls
• Other duties may be assigned by management

 

Qualifications

Qualifications

• 2 to 4 years of related experience in sales preferably in golf/hospitality/service industry, or equivalent combination of education and experience
• Experience working with websites and social media
• Proficient in computer software including Microsoft Word, Excel, Publisher and CRM
• Solid time management, organization and prioritization skills; ability to work independently
• Excellent customer service orientation and focus on customer satisfaction required
• Positive attitude and outgoing personality preferred
• Knowledge of golf desirable
• Strong leadership and people skills, plus the ability to build, foster, and support a team environment desired

 

Education

• 4-year college degree preferred

 

Skills/Abilities/Personal Characteristics

• Flexibility
• Advanced Verbal and Written Communication

• Business Analytics
• Negotiation
• Resolve Conflict
• Teamwork
• Time Management
• Collaboration
• Decision making
• Thoroughness
• Efficiency

 

Working Conditions

• Days and hours of work vary by schedule and business needs.
• Evening, weekend, and holiday work will be required.
• While performing the duties of this job, the employee may be required to stand for long periods of time, to walk, read, hear, talk, balance, climb, use hands, use fingers, reach, stoop, kneel, crouch, crawl, smell, taste, push or pull. The employee may be required to lift and carry objects weighing up to 25 pounds.  Specific vision abilities required for this position include close vision, distance vision, peripheral vision, color vision and the ability to adjust focus.
• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

 

 

American Golf Corporation is committed to equal employment opportunities for all. We will not discriminate against employees or applicants for employment on any legally recognized basis, (protected class), including but not limited to race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state, and/or local law.

 

Employment Type: FULL_TIME