Membership Engagement Ii (Customer Service Representative)

Our Commitment to Equity
The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.

Job Summary

*This is an on-site position

We have an awesome opportunity for the critical position of Member Engagement Representative.  In this role, you will provide our members exceptional Customer Service, developing strong and supportive relationships that provide motivation and guidance focused on the specific needs of each member.  You will play an important role in connecting members with programs and activities that will help them achieve their goals. You will also assist people in the membership and program enrollment process.

What you'll get from working at The Y

• Individual membership to the YMCA of Greater Seattle
• Free access to mental health resources
• Rapidly-accruing paid time off (PTO) 

1. Develops positive relationships including providing prompt and courteous service to members, participants and guests.
2. Conducts membership interviews, enrolls new members and provides motivational support and guidance. Processes member applications, including performing data entry.
3. Assists members and participants with program registration, answers inquiries, including member concerns and provides information on YMCA membership and programs. Refers members as appropriate to programs and/or staff based on member goals/interests.
4. Addresses and performs routine duties such as changing/handing out towels, checking locker rooms, handing out locker keys and cleaning equipment.
5. Balances and completes reports for financial transactions.
6. May control access to facility.
7. May open and/or close facility.
8. Supports member engagement and retention activities of the branch.
9. Provides guidance and support for assigned at-risk members and accurately maintains related records.
10. Conducts follow up on prospects who have not joined, as assigned.
11. Follow-ups on new member survey feedback, as assigned.
12. Attends staff meetings and trainings as required.
13. Other duties as assigned.

Code of Conduct for Applicants

You should be 16 years of age or older and have:

1. Six months or more of relevant work experience (sales, retail, reception, Customer Service, etc.).
2. Strong Customer Service skills, responding to multiple questions via phone, email and in person.
3. Basic computer skills.

Preferred Qualifications

1. Knowledge of, and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.).
2. Ability to speak any language in addition to English may be helpful.

Other combinations of applicable education, training, and experience which provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered.

You'll be a great fit for the Seattle Y if you

• Thrive on working in a collaborative environment.
• Are very adaptable.
• Have high ownership and strong work ethic.
• Are a great problem solver who can think on your feet.
• Truly enjoy being of service to people.
• Like being part of a team that cares about one another as people and enjoy working together.
• Want to know that the work you do contributes to building a better, stronger community for all.

Our Mission

Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body.

YMCA of Greater Seattle's Core Values

• Respect
• Responsibility
• Honesty
• Caring
• Passion for Excellence

YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment.  Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law.

All job offers are contingent on the results of a background check. We participate in the Federal E-Verify system.