Member Services Representative

The Bedford Area Family YMCA is seeking energetic, hands-on, motivated people to fill the position of Member Services Representative. Under the direction of the Member Services Director, the applicant would supervise the day-to-day operations of the front desk area by assisting in organizing and maintaining high-quality YMCA programs and policies of memberships and guests. They will create a safe and positive atmosphere that promotes member safety, engagement, and satisfaction. Finally, they know and exhibit the YMCA Mission through programs that strive for youth development, healthy living, and social responsibility. There is so much room for advancement here if you are motivated and care about your job!

QUALIFICATIONS:

• One to two years of related experience in customer service background preferred.
• At least 18 years of age.
• Certifications in: Current CPR, AED, and First-Aid Certifications preferred but employees will be trained in the above

SKILLS & PHYSICAL DEMANDS:

• Ability to communicate verbally, on the phone, and in writing.
• Ability to stand for long periods of time.
• Ability to perform activities that require sustained concentration and attention.
• Ability to use multiple computer programs, including but not limited to: Microsoft Office, Google Calendar, Email, etc.

• Data entry skills and basic computer proficiency using standard word processing
• Ability to take cash, check, and card payments, make change, and be accountable to reconcile a shift
• Ability to deal with customers and members in a professional manner in person, on the phone, and in emails
• High school diploma or equivalent preferred
• Ability to learn and use YMCA software programs
• Math and calculator proficiency
• Knowledge of filing and basic office procedures and the ability to use the copier and fax machine and a company phone system
• Obtain and maintain required training and demonstrate YMCA Leadership Competencies for the Member Services Representative position.

Dress code

Business casual, YMCA shirts, pants may be jeans or slacks with no holes

Job Type: Part-time

Pay: $12.00 - $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person