Member Services Representative

```Job Summary:```
This is not your average call center job, this is a place for you to grow your career! In 2022 40% of our team was promoted or trained into a new skill set. Here at the Rue Gilt Groupe our Contact Center Associates are providing amazing member experiences in a fast-paced, employee focused environment. Our Associates are experts at building relationships and looking for creative ways to support our Members as they help place orders, answer questions, manage returns and find resolution for any issues. Our center is open 7 days a week 9:00 am to 9:00 pm EST to help our Members.

```Responsibilities:```
- Your primary focus in this role will be interacting with current or prospective Members with professionalism and positivity. Primarily you will be trained to resolve voice and email interactions interchangeably, focused on topics including general member inquiries, returns, tracking orders, and modifying orders. As an important part of the most fun online shopping experience, you will provide accurate and complete information to our members. Once you master the first level of skills you will have the opportunity to increase your knowledge, handling more complex situations and working in alternate channels such as messaging or social media.

```Requirements:```
- Strong attention to detail and ability to multitask in a fast-paced environment
- Excellent communication skills, both written and verbal
- Strong computer skills, including proficiency in Microsoft Office suite

· High school diploma or equivalent

· Proficient in relevant computer applications

· 1-3 years of experience in a Contact center environment

· Knowledge of customer service practices and principles

· Excellent data entry and typing skills

· Superior listening, verbal, and written communication skills

· Ability to handle stressful situations appropriately

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned by their supervisor.

Please submit your resume along with a cover letter detailing your relevant experience. Only qualified candidates will be contacted for an interview.

Job Type: Full-time

Pay: $20.77 - $25.02 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday

Experience:

• Call center: 1 year (Required)

Location:

• Louisville, KY (Required)

Work Location: Remote