Member Services Program Coordinator (Hybrid)

COMPANY BACKGROUND

The Financial Services Information Sharing and Analysis Center (FS-ISAC) was created by and for members and operates as a member-owned non-profit entity. FS-ISAC provides vital information to the financial services sector to assist financial firms in protecting their critical infrastructure assets and confidential information.

POSITION SUMMARY

The Member Services Program Coordinator will be responsible for extracting and uploading agenda data, responding to data-related queries, and setting up processes to streamline event registration for members and vendors. The position works with SMEs, members, and staff and requires strong communication skills, organization, extensive cross-department coordination, and ability to navigate Salesforce and virtual events platforms. The role is also responsible for testing/QA checks on our apps and registration processes.

ESSENTIAL FUNCTIONS

• Manage content processes for major global events (physical and virtual).
• Lead effort to upload event agenda data into Salesforce and coordinate sync to the event platform.
• Ensure all agenda and speaker updates are made in Salesforce.
• Coordinate non-member, speaker, and vendor registration processes for events in each region.
• Collaborates with event teams and marketing functions on needed data and process updates.
• other duties as required 

POSITION QUALIFICATIONS

• Organizational Support - Follows established policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.
• Interpersonal skills - Effectively interacts with individuals from a variety of backgrounds and Demonstrates a positive attitude and strong team mentality.
• Oral Communication - Speaks clearly, practices active listening, and asks questions to ensure clarity.
• Written Communication - Writes clearly and informatively; able to read and interpret written communications.
• Planning and Organizing - Prioritizes tasks and activities effectively; handles multiple tasks simultaneously; ability to plan, coordinate, and implement meetings, web programs & conferences.
• Problem-Solving - Independently identifies potential problems in program process; effectively communicates issues to the team; offers problem-solving input.
• Professionalism – Is self-motivated; responsible and disciplined; shows respect for others.
• Quality Management - Is detail-oriented; consistently turns in high-quality work without close

EDUCATION AND EXPERIENCE

• Bachelor's degree or equivalent combination of education and experience
• Minimum of 3 years of relevant experience
• Experience with Salesforce and Cvent is strongly preferred.
• Experience with Office 365, virtual meetings platforms (GoTo, Zoom, MS Teams) is desired.

WORK ENVIRONMENT

This position will consider remote candidates, but Hybrid Reston, VA candidates are preferred. Regardless of work location, the position requires a professional work environment and the candidate must be able to meet the physical demands associated with the professional environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. FS-ISAC has reviewed this position description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.