Member Services Manager

Position:Member Services Manager

Company: Reef Capital Partners

Location: Park City, UT

Compensation: $60,000

Company Overview:

Reef Capital Partners and its subsidiaries specialize in private credit and private equity transactions primarily in real estate and real estate-related assets. Our capabilities in debt and equity markets allow us to find attractive investment opportunities throughout the capital structure of a transaction.

We take a disciplined, asset-based investment approach focusing on capital preservation and downside protection via strong collateral for our lending business and control positions for our equity investments in commercial and residential properties as well as asset-heavy operating companies primarily located in the United States.

Our highly amenitized high end development projects include Black Desert Resort in Ivins, Utah, a world-class golf course, hotel, and resort property. We're also working alongside Tiger Woods and TGR Design to build the first Tiger Woods mountain golf course. Other projects include an apartment complex in Rexburg, Idaho, a multi-use development in Colorado Springs, Colorado, and a golf course and resort community on the shores of Lake Anna, Virginia.

Job Description:

The Member Services Manager is primarily responsible for recruiting new members and retaining existing ones. This includes developing and leading membership drives, planning member events, and creating and implementing outreach strategies in order to expand membership base or engage with existing members. Our Membership Manager oversees membership campaigns, including on-site sales, direct mail, or media marketing, and works to increase members' involvement and satisfaction. Other duties of Membership Manager include overseeing Membership Coordinator's work in maintaining a membership database, writing promotional materials, designing membership benefits, observing and analyzing member trends and feedback, and communicating with members. The Manager will also be responsible for the planning, organizing, and scheduling of the Quarterly BOG meetings throughout the year. This position is full-time with some evenings and weekends as required.

Responsibilities:

The Member Services Manager works closely with the Membership Coordinator and Club's Managing Director. Together they will work with internal and external liaisons to introduce, orient, and onboard new prospects and potential members to Marcella. The onboarding process has many components and processes that must be adhered to. This position has four main areas of focus:

1. Organization and Action:
   1. Detailed focus on data management and confidentiality.
   2. Manage all aspects of the new members' application process ensuring that new members receive a prompt, friendly, and high-quality experience.
   3. Oversee the updating and maintaining of all prospect and member information in various Google documents as well as the internal CRM - Customer Relations Management database.
   4. Perform regular reviews of the onboarding workflow and internal processes and make recommendations for improvement.
2. Relationship Building and Communication:
   1. Take a leading role in answering questions from web and phone leads regarding membership.
   2. Develop and maintain strong collaborative relationships with internal and external team members as well as member prospects and current members.
   3. Collaborate with the internal marketing team to make sure that all materials remain current and correct before distribution.
   4. Monitor membership feedback, comments, and suggestions to ensure continuous improvement and growth.
3. Tracking and Reporting:
   1. Provide accurate membership information and statistics to the Managing Director to support the reporting to the senior management team and Board of Governors.
   2. Provide membership information and statistics, as needed, to the marketing team for the quarterly member newsletter.
   3. Ensure that membership communications are accurate, timely, and follow the Marcella brand guidelines.
   4. Answer, track, and delegate phone and web leads.
4. Other Duties as Assigned:
   1. The ability to be flexible as the work comes in. An all-hands-on-deck scenario is often needed.

Qualifications:

• Excellent knowledge of the Google suite products. (Gmail, Google Docs)
• Experience working in a CRM database is highly preferred but not required
• Outstanding organizational and time management skills
• Excellent verbal and written communication skills
• Ability to prioritize schedules and tasks and manage information flow in a timely and accurate manner
• Discretion and confidentiality

Compensation and Benefits:

• Salary - DOE
• 401(k) and employer match
• Paid holidays
• Health, vision, dental, annual employer HSA matching contribution
• Company lunches
• Discounts on company-owned resorts

Job Posted by ApplicantPro