Member Services Coordinator (Hybrid)

I. POSITION SUMMARY

EPIC Pharmacies, Inc is currently seeking a self-motivated professional to assist members and internal customers with inquiries, coordinate and assist with enrollment while providing superior service.

II. POSITION EXPECTATIONS

· Field inbound calls responding to a variety of inquiries from members and internal customers

· Respond with electronic correspondence to a variety of inquiries from members and internal customers

· Coordinate enrollment of new members

· Process incoming enrollment applications

· Process enrollment exceptions

· Follow up with applicants as needed for missing/new documentation needed for enrollment purposes

· Correspond with NCPDP and PBM’s to validate store information is loaded correctly

· Provide superior service to our members and internal customers

· Maintain customer records with a high level of data integrity

· Collaboratively work with others to resolve issues, assist driving organizational and process improvements

· Assist members with the EPIC website

· Other duties as assigned

III. SUPERVISORY RESPONSIBILITIES

· None

IV. MINIMUM QUALIFICATIONS & SKILLS

· Associate’s degree preferred

· 3+ years prior customer service experience

· Exemplary customer service skills

· Excellent communication (verbal and written) and interpersonal skills

· Strong analytical aptitude

· Effective problem resolution skills

· Strong attention to detail

· Solid working knowledge of MS Office (Outlook, Excel, Word), Adobe

· Ability to contribute in a collaborative work environment

· Ability to work with minimal supervision

· Ability to handle all inquiries with professionalism

· Ability to multitask while maintaining quality

· Flexibility, adaptability and dependability

· Ability to prioritize

V. PHYSICAL DEMANDS

• Remaining in a stationary position, often standing, or sitting for prolonged periods.

• Moving about to accomplish tasks or moving from one worksite to another.

• Communicating with others to exchange information

• Repeating motions that may include the wrists, hands and/or fingers

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

EPIC Rx provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years

Shift:

• 8 hour shift
• No nights

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work

Shift availability:

• Day Shift (Preferred)

Work Location: Hybrid remote in Mechanicsville, VA 23116