Address
Form of work
Salary
Position Summary
The Member Services Associate at Crazy Mountain Ranch is responsible for ensuring a wonderful member and guest experience through excellent customer service. This position plays an integral role in the member and guest’s visit by answering questions, provide information about dining, amenities, services, activities, and events ensuring members and their families and guests have a seamless stay at the club.
This is a seasonal position with potential for full-time year-round.
Job Duties
- Greeting guests/members with a friendly and sincere welcome.
- Initiates interaction with guests/members to obtain and disperse information.
- Familiarizing and prepares oneself with each day’s arrivals.
- Creates and maintains information on all activities, events, and food & beverage offerings to provide comprehensive, accurate, and timely information to members and guests.
- Creates itineraries for guests/members and prospective members during their visit.
- Interfaces and coordinates with other departments to meet member and guest requests.
- Assist in creating an exceptional guest service culture.
- Continually elevate standards of service to exceed the guests’ expectations.
- Be informed on and promote all club activities and services.
- Ability to work alone during certain parts of the day.
- Must be available to work weekends, holidays, and possible overtime.
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, activities, work hours may change at any time with or without notice.
Qualifications
- Two years experience in customer service preferred.
- Previous experience in hospitality industry preferred.
- Exceptional interpersonal and communication skills.
- Excellent organizational skills.
- Must possess a positive attitude.
- High School diploma or the equivalent education.
Benefits
Housing available on request - Deposit and Rent apply
Complimentary meals included while on shift
401K plan with Company Match
Apex Medical, Dental, and Vision benefits available
Lone Mountain Land Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
