Address
Form of workMember Service Specialist
Department: Member Services
Employment Type: Full Time
Location: Covington, LA
Reporting To: Judy Dysart
Description
As a Member Services Specialist you'll leverage your expertise in health benefits and customer service to serve as an advocate for our members to support their healthcare needs. Member Services Specialist must thoughtfully identify solutions to intricate and often complex matters within the health benefits industry to ensure our members needs are met. This role will require a high level of customer service support to our members with a key focus on an empathetic resolution-oriented approach via inbound/outbound calls, email, and chat.
Key Responsibilities
Skills, Knowledge & Expertise
HealthComp is an equal employment opportunity employer.
Benefits
Department: Member Services
Employment Type: Full Time
Location: Covington, LA
Reporting To: Judy Dysart
Description
As a Member Services Specialist you'll leverage your expertise in health benefits and customer service to serve as an advocate for our members to support their healthcare needs. Member Services Specialist must thoughtfully identify solutions to intricate and often complex matters within the health benefits industry to ensure our members needs are met. This role will require a high level of customer service support to our members with a key focus on an empathetic resolution-oriented approach via inbound/outbound calls, email, and chat.
Key Responsibilities
- Accept inbound calls from members and providers on inquiries pertaining to benefits, eligibility, and claims
- Research unique/complex inquiries by leveraging tools provided
- Educate members and providers on benefits and navigation of site, tools, and applications
- Document all interactions and ensure appropriate processes/procedures are followed
- De-escalate calls when necessary
- Address and resolve member inquiries helping them to better understand their healthcare options
Skills, Knowledge & Expertise
- High School Diploma/GED; or equivalent experience
- Ability to navigate multiple computer applications
- Demonstrated ability to maintain composure and empathy while multi-tasking to solve member needs
- Proven experience working in a fast-paced environment while delivering unparalleled customer service
- High degree of computer literacy with strong working knowledge of Microsoft Office Suite
- Excellent written and verbal communication skills
- 1+ years of professional experience in a Contact Center preferred
- Healthcare industry experience strongly preferred, specifically in healthcare, health insurance, medical office or clinical experience at a front desk, in billing or admissions
- Remote work is possible depending on experience
HealthComp is an equal employment opportunity employer.
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
