Member Service Representative

Our Promise:

Ensure every child is on a pathway to success
Improve individual & community wellness
Build bridges to connect our community
Demand equity for all
Support family & economic stability

Benefits & Perks:

12% Employer-Funded Retirement Plan upon meeting eligibility
Learning and development workshops
Career advancement opportunities
Staff Discounts on Programs & Services and more!

Rate of pay: $15.00 – $20.00. Final compensation is based on factors such as skills, qualifications, and experience.

Essential Functions:

• Provide an excellent customer service experience to members and prospects.
• Contribute to team effort by accomplishing related results as needed.
• Manage effectively large amounts of incoming calls.
• Engage members to help build sustainable relationships of trust through open and interactive communication.
• Interact with customers in person, telephone, or email in order to provide information about membership, programs and services in a manner that is prompt, warm and friendly.
• Address membership complaints and comments providing appropriate solutions and follow-up to ensure resolution and member satisfaction.
• Other tasks as assigned.

Minimum Requirements:

• Strong interpersonal and communication skills to serve a diverse community.
• High School Diploma or equivalent experience and or education.
• Must be able to communicate well, have good human relation skills, and have a general knowledge of office routines.
• Must be able to stand for periods of time, give prospective members tours throughout the facility, answer telephones, and typing member information into the computer.
• Ability to relate effectively to diverse groups of people from all social and economic.
  segments of the community.
• Previous customer service, sales, or related experience.
• Basic knowledge of computers.

Preferred Qualification:

• Multi-Lingual

The YMCA of Delaware is an equal opportunity employer. The Y maintains a work environment in which staff are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and staff without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)