Member Service Representative (Personal Banker)

Are you someone with lending experience looking to advance your career? Do you have a background in customer service, and looking to break into the financial services industry?

Job Location: Richmond/Chesterfield (Able to travel)

Days: Monday-Friday, Occasional Saturdays

Benefits:

• 120 hours PTO in the 1st year
• Affordable healthcare/dental/vision available at 30 days
• 401k with up to 6% match
• Up to a 5% annual incentive bonus

Salary: $18-$20.50/hour, plus monthly incentives

Purpose: The primary purpose of a Member Service Representative is to assist FreeStar Financial Credit Union in fulfilling our mission to positively impact the lives of our members, team members, and community through making meaningful connections and progressive financial solutions.

Duties:

• Observe all of the core values that have been established and abide by the standards of the position, which have been developed to support our values and provide superior service to our members.

• Provide efficient and accurate service in transactions which include, but not limited to, account status and activity, check cashing, deposits, withdrawals, transfers, loan payments and resolving eService issues in person and over the phone.

• Provide efficient and accurate service in transactions using the ITM which include, but not limited to, check cashing, deposits, withdrawals and loan payments.

• Act as a back-up teller balancing on a daily basis the assigned cash drawer, TCR and ITM including all negotiable instruments.

• Act as back-up vault teller as needed, placing weekly cash orders timely as well as accepting and verifying incoming/outgoing cash from the Federal Reserve and being responsible for the daily vault cash to and from the tellers as well as balancing the vault daily.

• Responsible for, but not limited to, opening new accounts, certificates, and IRA's.

• Assist members with requests and questions relating to the function and servicing of their accounts.

• Provide efficient and accurate service when processing loan requests, in person or over the phone.

• Utilize training tools to assist members in the decision-making process of credit insurance products.

• Meet member needs by cross-selling all products and services offered by the credit union, including but not limited to lending protection solutions. Must achieve all minimum sales standards as established by leadership.

Education & Experience:

• High School Diploma or equivalent
• Customer service experience
• Experience in the financial industry preferred.
• Experience with lending preferred.

Key Words: Member Service, Lending, Personal Banker, Representative, Mortgage Banker, Credit Union, Bank