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SalaryEmbark on a Fulfilling Day at Industrial Credit Union in Everson, WA!
Position Overview: As a Member Service Representative 4, you'll play a crucial role in providing credit union deposit/loan products and services to our members. This includes actively promoting the use of credit union services, assisting members with consumer loan needs, and recommending products that strengthen their financial well-being.
Your day begins with the quiet hum of anticipation as you help get the branch up and running. Amidst setting up, you catch up with your fellow team members, exchanging smiles and morning greetings. The camaraderie sets a positive tone for the day ahead.
As the doors swing open, you're ready to welcome the first members, familiar faces whose financial journeys you've been part of. Greeting them by name, you set the stage for a day filled with personalized service.
9:00 AM - A Peek at the Inbox: Settling into your desk, you sign in for the day, loading programs to check for any loan requests that came in overnight. Excitement builds as you discover several appointments lined up, a canvas of opportunities to make a difference.
10:30 AM - Consolidating Dreams: The first appointment arrives, a chance to discuss consolidating high-interest loans into one manageable payment with lower interest rates. You dive into the financial puzzle, offering solutions that can reshape their financial landscape.
12:00 PM - Bridging Gaps and Empowering: A teller approaches, asking if you can open a new credit card for someone on a fixed income. Your expertise comes into play, crafting a solution that bridges the month-end gap comfortably. It's not just about transactions; it's about empowering individuals.
2:00 PM - Driving Dreams: A first-time car buyer seeks your guidance for a small loan. You navigate the journey together, ensuring they have a reliable vehicle to get to and from work. Each interaction is a stepping stone towards financial empowerment.
3:30 PM - Empowering the Next Generation: A parent, eager to teach financial responsibility, opens a membership for their child. You guide them through the process, instilling the importance of managing money and using a debit card - a valuable lesson for a lifetime.
5:00 PM - Making a Difference: As the day winds down, you reflect on the impactful moments. Sometimes it involves tough news, but your focus is on making the best decisions for their future success. Working for a not-for-profit company allows you to prioritize benefits for members over driving dollars for shareholders.
6:00 PM - Wrapping Up with Good Vibes: The day concludes with a sense of accomplishment. Accounts are waiting on paperwork, promising a productive start tomorrow. Perhaps a considerate co-worker brings in treats, adding a sweet note to the day's end. You savor the deliciousness while helping shut down the branch. Another day done, and you head home at a reasonable time to enjoy your evening, knowing you've made a positive impact on someone's day and, often, their life.
Why Join Our Team?
- Community-focused and value-adding work.
- Supportive and growth-centered work environment.
- Competitive pay and benefits.
- Full-time benefits: medical, dental, vision insurance, 401(k) with company match, life insurance, and long-term disability insurance.
Requirements:
- Strong communication skills in person, over the phone, and in written correspondence.
- Working knowledge of federal, state, and local financial regulations.
- Demonstrated self-motivation and a commitment to personal development.
- Maintain professionalism, trust, and confidentiality in all interactions.
- Ability to handle cash transactions, utilize equipment, software, and multitask effectively.
Qualifications:
- High School diploma or GED.
- 3-5 years of cash handling experience, preferably with a credit union.
- 3-5 years of customer service experience, including cross-selling financial products.
- Teller and/or financial institution experience a plus.
Team Work Schedule: Full-time position, Monday to Saturday, with a rotating day off. Occasional travel and extended hours may be required.
Ready to Join Our Team? If you are passionate about serving others and enhancing financial well-being, we invite you to fill out our initial 3-minute, mobile-friendly application. We look forward to welcoming you to the Industrial Credit Union team!
please, no inquires on application status.
AAP/ EEO Statement - Industrial Credit Union offers equal employment opportunity without regard to race, color, gender, religion, age, nationality, social or ethnic origin, sexual orientation, gender identity or expression, marital status, pregnancy, disability, veteran status, or any other characteristic by law.
