Member Service Representative

Job Type
Full-time
Description
A successful Member Service Representative, will build and maintain strong relationships with members and teammates, while completing routine teller transactions as well as receiving and processing memberships, checking/loan applications, and opening new services for members. They will also listen for the opportunity to suggest/sell new credit union services which will assist members in meeting their financial goals.
Requirements
Position Requirements

• Maintain member and credit union confidentiality at all times
• Well-developed interpersonal skills and the ability to effectively communicate, work and interact with others
• Development and maintenance of various reports used throughout the organization
• Working knowledge of all credit union products and services, including, but not limited to credit granting criteria, documentation required for each type of loan and the computation of interest rates
• Operate ITMs and cash recyclers
• Ability to ask for, begin, and see a loan through to its closing
• Opening, updating, and closing of all types of accounts
• Assist peers when needed
• The ability to evaluate problems and make independent decisions following established credit union policies and procedures
• Must be enthusiastic, self-motivated and Member Service oriented
• Understand and maintain vault policies and procedures
• Ability to handle a fast-paced environment and multi-task
• Ability to operate computer applications
• Answering phone calls and providing expertise when customers call in through our automated system
• Responsible for maintaining a clean and orderly branch
• Intermediate mathematical skills required (i.e. calculations, use of decimals to compute ratios and percentages, fractions, etc.)

• High school diploma or equivalent
• Experience in a customer service position, preferably in a financial institution, which included duties such as operating and balancing a cash drawer and/or providing face-to-face customer assistance preferred, but not required
• Willing to work flexible hours, including Saturdays
• Must have reliable transportation