Member Service Representative

Member Service Representative

We are currently looking for awesome individuals that are ready to work in our Belton branch. Monday-Saturday (Saturdays on a rotation)

Job Responsibilities

· Listen to Members and ask open ended questions to offer solutions for members financial needs. Be excited to improve our members lives!

· Deliver a fantastic member experience by engaging and interacting with members at a human level.

· Promote credit union products and services based on member needs as determined from member focused interactions. Send thank you cards, make follow up calls, etc.

· Serve members by providing exceptional solution minded service via telephone, text, video, chat, email, and interactive branch kiosk in a positive, professional, and efficient manner.

· Ensure that all information and transactions regarding credit union members are kept confidential and enforce strict adherence to established security procedures.

· Verify member account information and authenticity to detect potential fraud when communicating with members and report suspected fraud to management.

· Perform duties within a branch or virtual environment, including cross-sell of all products and services.

· Maintain current knowledge of all credit union’s services and policies.

· Support all marketing efforts including promotions, events, and financial education resources.

· Assist members via interactive branch kiosks with the deposit of checks and cash to accounts, verify amounts, examine checks for proper endorsement, look for signs of alteration, fictitious info or other signs of fraud, and accurately input deposits into the system. Place holds on checks when appropriate.

· Assist members via interactive branch kiosk with withdrawals from accounts, check cashing, verify amounts, and enter amounts into the system accurately. Cash checks from a variety of accounts upon proper verification account to credit union policies and procedures.

· Communicate with members if a transaction or request for product/service is not available via interactive branch kiosk with empathy.

· Open new accounts and certificates using needs-based service techniques. Utilize technology to verify eligibility, the authentication of all applicants, and prepare documentation as needed for appropriate signatures. Ensure all required documentation is complete and accurate.

· Ensure that accounts, loans, and other solutions are setup correctly in the appropriate system so that members have fantastic experiences.

· Assist members with debit/credit/ATM cards, ordering checks, and a variety of other transaction types to meet member needs.

· Verify member account information and authenticity to detect potential fraud when communicating with members and report suspected fraud to management.

· Open/close accounts, process stop payments, order cards, and answer questions regarding all account types, VISA cards, ATM cards, IRAs, etc.

· Assist members with enrollment and use of all online and mobile services.

· With empathy, be solution minded assisting members with discrepancies, problems, and complaints.

· Complete loan applications in person, over the phone and/or electronically via video conference. Assist members with the loan application process to ensure completeness and accuracy of information.

· Review system notes/warnings on member accounts and follow guidance as appropriate.

· Assist members with information as to the status of pending loans.

· Assist members in filing debt protection and GAP claims.

· Aid the Recovery Specialist in monitoring accounts for late payments and/or delinquency status and make calls for interest, partial, or full payment. Provide exceptional solution minded service when following up on delinquent and overdue balance accounts via telephone, text, video, chat, email, and interactive branch kiosk in a positive, professional, and efficient manner.

· Aid the Recovery Specialist on negative balance and/or delinquent members to determine the reasons for negative balance and/or delinquency and assist them in developing plans to bring accounts current.

About us

R-G Federal Credit Union is a full-service cooperative, not-for-profit financial institution organized to promote thrift and provide credit to members. We are member-owned and controlled through a volunteer board of directors elected by the membership. The result: members are provided with a safe, convenient place to save and borrow at reasonable rates at an institution which exists to benefit them, not to make a profit. Or as we like to say, we're like a bank, only better!

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift

Education:

• High school or equivalent (Required)

Experience:

• cash handling: 1 year (Required)
• Customer service: 1 year (Required)
• Banking: 1 year (Preferred)

Ability to Relocate:

• Belton, MO: Relocate before starting work (Required)

Work Location: In person