Member Service Representative

Grow with us!

In one to two years, you could be earning $50k a year with Planet Fitness!

We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing!

Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas.
We are opening 10+ new clubs a year and with that kind of growth, you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager(responsible for 5-10 locations), and all the way up to over a $100k as a Regional

Director overseeing 10+ locations!

But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.

See for yourself!

What are you waiting for?APPLY TODAY!
Essential Duties and Responsibilities
- Provide an exceptional customer service experience.

-Responsibilities include:

• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.

Qualifications/Requirements

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• People with positive mental attitudes excel here!
• Customer service background preferred.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals.

Job Type: Part-time

Pay: From $12.00 per hour

Benefits:

• Flexible schedule
• On-the-job training
• Paid time off

Experience level:

• 1 year
• No experience needed
• Under 1 year

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to commute/relocate:

• Martinsville, VA 24112: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you currently employed or attending school? If so, please explain.
• What motivated you to apply for a career at Planet Fitness?
• Why do you feel you will be a great fit to our culture?
• How would you define customer service? How important is customer service to you?

Work Location: In person