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Form of work At Redwood Credit Union we are on a journey to reimagine the way we do business, and we can't do it without you - our next great hire!
Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others. As a not-for-profit financial institution, our passion is for helping our Members meet their financial needs, whether it's through better rates, low or no fees, or expanded services.
That people-first approach holds true for our employees, too. Our work environment is built on service and trust. It's all possible with a leadership team committed to hiring talented people and helping them develop their careers.
Being a Member Service Associate starts by building relationships that are founded on people, cooperation, service and trust and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.
This position requires that the individual be onsite in our Petaluma Branch. This is not a remote role
As a Member Service Associate you will be responsible for a variety of tasks:
- Provide exceptional Member Service to all Members, volunteers, internal employees, and service providers.
- Explain products and services to Members to meet their needs. Cross-sells RCU, RCU Investment Services, RCU Insurance Services and RCU Auto Services products and services.
- Establish basic products and services for Members.
- Provide information to Members' questions or directs them to the appropriate person or department for assistance.
- Safeguard Member information and ensure confidentiality by following established policy and procedures.
- Complete Members' transactions accurately and efficiently using established policies and procedures.
- Balance cash, checks, and maintain proper documentation.
The ideal candidate:
Has a combination of education and experience equivalent to a high school diploma.
6+ months experience in a retail sales / cash handling environment.
Strong multitasker and collaborator who prefers to work in a team environment.
An unparalleled drive to do the right thing and provide great service!
We want to hear from you and how you would make a great addition to our superb Team!
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Compensation: base starting range $21.00 to $26.00 per hour commensurate with experience.
Redwood Credit Union offers a robust benefits package to our eligible employees including:
Competitive medical, dental, and vision insurance, mental health offerings
Employee performance incentive plan
Salary Advancement- Merit increase based on performance
401(k) program with employer match
Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU Discounts and Perks-
- RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
- RCU employees are eligible for a 1% discount on all recreational or boat loan products
- 2% discount off Visas and LOC Loans through RCU
- 0% interest on garment, fitness, or home office equipment loan of up to $500
- 100% financing for employee purchased homes!
Why work for Redwood Credit Union?
Local financial institution, providing unparalleled service since 1950
Top 5 Healthiest Credit Union in the USA, rated by Glatt Consulting
Voted Best Places to Work in the North Bay 18 years in a row
World-class employee engagement scores
Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
Recognized by Forbes as one of "America's Best Small Employers 2023"
Internal Team Members
If you are a current Team Member, please apply through the internal careers page located in RCUNET.
Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer
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