Member Resolution Representative

Description:

Discover the Westmark Difference!!

Are you looking for a career? Do you want to be valued as an individual on a team? Do you want to learn, grow, and make a difference in your community? Westmark offers outstanding stability, a variety of career opportunities and exceptional work/life balance.

· 60 % of our employees have been part of the Westmark family for 5+ years.

· 71% of our employees who have been part of the Westmark family for one year or more have received at least one promotion.

· 85% of our managers were promoted from within the company.

· Westmark has been in business since 1954 and has recently grown to over $1.2 billion in assets, 15 branches, and over 70,000 members!

We also have some of the most impressive benefits in the industry:

· Paid Time Off (3 to 5 weeks per year, depending on tenure) PLUS 11 paid holidays.

· Excellent health insurance options for employees and family with shared premiums

· 401k with 75% company match and 2% profit sharing contribution

· Tuition Reimbursement and Scholarships

· Employee Assistance Program (Free counseling and legal services)

Position Summary: Under general supervision collects past due loans by contacting members and documenting progress.

Essential Functions and Basic Duties:

• Initiate collection efforts on delinquent accounts by telephone, letter, or in person
• Maintain an overall standard ratio of calls per day and a set standard of collectible percentages
• Thoroughly and accurately document all collection activity
• Effect repossession of collateral in accordance with policy
• Thoroughly complete Negative Queue at least twice a week
• Ensure documents are prepared in a timely manner
• Perform any and all duties as assigned by AVP of Member Resolution and Member Resolution Center Assistant Manager.

Performance Measurements:

• Is able to interact with members and co-workers professionally and with integrity
• Shows a positive, enthusiastic attitude
• Maintains a reliable attendance record and takes responsibility for their own actions
• Represents Westmark, both during and after work hours, in a courteous, professional manner

Requirements:

Required Knowledge and Abilities:

• Ability to use a PC, calculator, typewriter and perform basic mathematical calculations
• Effective oral and written communication and problem solving skills
• Understanding and adherence to the Fair Debt Collections Act, Bankruptcy and Privacy Act

Minimum Qualifications:

• High School Diploma or equivalent