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SalaryExciting Member Experience Manager opportunity! Come join a growing team that is focused on giving Seniors a great experience! We care and our core values are important to us! If you would like to make an impact, you may be the right fit for this opportunity!
Duties/Responsibilities:
In partnership with the Center Manager, oversee and monitor a best-in-class customer service experience with demonstrated continuous improvement to member satisfaction scores
Respond to member inquiries, comments, and feedback across various platforms
Plan and provide training and coaching to center colleagues on Member Experience best practices and quality improvement
Oversee the daily activities of the center to ensure members have a positive experience, including monitoring wait times, maintaining supplies, and connecting seniors to proper resources
Set the programming schedule for member events in ArchWell Health’s activity center
Assist the Center Manager with resolving member disputes
Provide coverage and take on additional responsibilities throughout the center in any way that serves the member, as needed
Required Skills/Abilities:
Strong customer service orientation, with a warm and welcoming demeanor
Passion for providing a quality experience for our senior members
Must possess a high degree of emotional intelligence and integrity; driven and focused work ethic
Ability to proactively identify areas for improvement and take the necessary steps to close the gaps
High level of attention to detail and strong organization skills
Excellent written and verbal communication
Ability to work effectively with various seniorities and diverse populations including staff, providers, members, family members, insurance carriers, vendors and the public
Education and Experience:
Bachelor’s degree preferred, or equivalent experience
Minimum of three (3) years of experience in hospitality, healthcare, or another high-touch client services environment
Experience working in a clinic or healthcare setting preferred
If qualified, please apply and include your resume. You may also send your resume to carolyn.scharpenberg@adeccona.com. Must include Membership Experience Manager on the subject line. Thank you!
Pay Details: $55,000.00 to $60,000.00 per year
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
