Member Connections Specialist

HAPO is now accepting applications for a Member Connection Specialist to join the Contact Center Team! The Member Connection Specialist plays a critical role in the credit union, providing superior customer service while handling a high volume of calls, electronic chat conversations, and daily tasks. This individual will be responsible for general handling of account and loan inquiries, and over time becomes and expert on all things HAPO which gives them the tools to Defy average call center expectations and standards. If attention to detail, a fast paced environment, and the opportunity to grow within your position interests you, this could be your opportunity!

Skills and Expectations:

• Excellent Multi tasking skills
• Excellent written and verbal skills
• Must be comfortable with 80% of day spent on phones, with minimal 'face to face' contact
• Answering 'back to back' calls with consistent exceptional service
• Comfortable Navigating through multiple systems
• Capability of Deescalating adverse member situation
• Receptive to frequent coaching on call recording
• Must be able to handle multiple channels of communication at a high level, I.E. Calls, chats, emails, member inbox, Fax
• Must be comfortable making informed decisions and exceptions to strengthen the member relationship while protecting the credit union

Requirements:

Bilingual Spanish preferred

Must be able to work between the hours of 8:30AM to 6:30PM, rotating Saturdays required

Highschool Diploma or equivalent required

Banking and/or Call Center experience is preferred

Our Benefits:
We offer competitive salaries and a comprehensive benefits package which includes:

• Matching 401(k)
• Pension plan
• No cost premium health insurance for employees, including medical, dental and vision
• No cost life insurance
• Additional plan are available for purchase. This includes AFLAC, additional life & ADD insurance, Pet insurance, and Flexible Spending Accounts.
• Many other employee engagement programs

Starting Pay Range (DOE): $18.92 - $22.15

HAPO is an equal opportunity employer that values employees and supports an organizational culture of diversity, respect and personal and professional growth.