Member Concierge/Receptionist - Country Club

Full Time Clubhouse Member Concierge/Receptionist

Windstar on Naples Bay is seeking an energetic, outgoing self starter to work the front reception area for a member’s only club. This is a highly visible position within the club and is the first point of contact for Members, so a genuine sense of wanting to help people is a must. The qualifying candidate should be a polished, professional, customer service oriented individual. We offer competitive wages and benefits and a great team environment!

POSITION SUMMARY AND RESPONSIBILITES:

• Answers phone, and provides information or refers callers to others.
• Greets Members, guests, vendors, salespeople, general “walk-ins” and internal associates by providing front line information, direction and assistance.
• Distribution and organization of incoming/and outgoing mail. Delivers all department their mail daily.
• Distributes a variety of internal Club communications collateral such as flyers, menus, reports, surveys, letters/mailings, special event programs, signage, digital signage and other member correspondence as needed.
• Takes all dining and function reservations for the members, and assists them with online reservations.
• Performs clerical duties, including typing, filing, copying, faxing, laminating, scanning and composing correspondence for both management and members.
• Tracks usage of office supplies and requests order before supplies run out.
• Will be relied upon to assist throughout the club as needed or assigned.

REPORTS TO:

Directly to the Membership & Lifestyle Director and Indirectly to the Assistant General Manager

REQUIREMENTS:

• Friday and Saturday Schedule Availability
• One of the most important requirements is you must be ENERGETIC, FRIENDLY, ACCOMMODATING, PERSONABLE, and able to multi-task!
• Minimum 2 years office/administrative experience required, with High School diploma or equivalent.
• Excellent written and verbal communication skills with the ability to effectively work with all levels of Club management, staff, members and prospective members
• Highly proficient knowledge of Microsoft Office including Word, Outlook, PowerPoint and Publisher. Knowledge of Social Media, Internet, website updating and Jonas software is a HUGE plus.
• Completeness and accuracy in all works.
• Qualifying candidate must have/maintain a professional appearance
• Customer service and hospitality background preferred.
• Notary Public, preferred

Windstar is dedicated to support the needs of our team through our commitment to the family/work life balance, providing development opportunities, competitive pay along with free employee meals, great working environment, staff activities and events, a team atmosphere and more.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Day shift

Work Location: In person