Member Advocate - Pbm - Remote

Overview

MaxorPlus is currently seeking full time, remote-based Member Advocates to join our dynamic, growing operations team. This is an excellent opportunity for experienced Call Center, Customer Service Professionals AND Pharmacy Technicians. Our team of professionals handle inquiries from members, prescribers and pharmacies fielding questions, and educating callers on the members' pharmacy benefit by providing the highest levels of customer service.

MaxorPlus Voted Top Places to Work 2021, 2022 and 2023!  

At Maxor we believe people come first. We champion a culture of diversity, collaboration and teamwork where employees are truly valued as the Company's best asset. We work hard, but we make sure to have fun along the way, too.

WHY CHOOSE A CAREER AT MAXOR? 

Did you know that patients see their pharmacist an average of 12 times a year? Pharmacy is at the heart of healthcare. Come join Maxor and make a direct impact on patients' lives. Improve your own wellbeing with our robust benefits and flexible work environment. At Maxor, you have a career with limitless possibilities and the charge to make a difference. A company of 1,000 diverse people and almost 100 years of pharmacy experience, we offer the stability of a Fortune 500 company with the energy and innovation of a startup. We provide services and technology that fuel the entire pharmacy ecosystem, but we are more than pharmacy services. We enable pharmacy care.

 

WE OFFER: Investing in our people starts with a competitive Salary + Quarterly Bonuses + a $1500 Retention Bonus AND industry leading Health Benefits package including:

• Remote-based
• A positive, high energy work culture
• Fantastic team members
• Growing pharmacy company with opportunity for real career advancement
• Comprehensive mental health and wellbeing resources
• Nationwide Blue Cross Blue Shield PPO with employee friendly plan design, including $850 individual annual medical deductible, $25 office visit copays, Low biweekly premiums
• Company paid basic life/AD&D, Short-term and Long-term disability insurance
• Rx, dental, vision, short-term disability, and FSA
• Employer-matched 401k Plan
• Industry leading PTO plan
• And MORE   

Our Company

We're Maxor and we're building a different kind of pharmacy company. We're transforming the pharmacy industry to create healthier lives through purposeful engagement across Pharmacy Benefit Management, Pharmacy Management, Specialty Pharmacy, 340B, Rebate and Formulary Management, and Pharmacies. We put people first and are committed to providing outstanding service across all aspects of our business. We believe there's a better way to deliver pharmacy and healthcare services to people across the country, and we'd love for you to help us do it.

 

Our Locations

The Maxor workforce brings robust experience, diverse perspectives and passion from over 1,000 employees working all over the US in pharmacies, hospitals, home offices, or corporate offices.

Responsibilities

As a Member Advocate, you truly are an advocate for our members. You will receive inbound calls from members to answer questions regarding their pharmacy benefits. You will establish and maintain relationships with members to ensure all needs are met completely, promptly and professionally. As the first point of contact, you must convey to the member, a sense of care for them & expertise in our services. You are in a unique position to influence a positive customer experience by providing information & solving issues for the member. 

 

In fact, here is a short video on preview of the Member Advocate role:

 

https://vimeo.com/692175890/2122a08403

Qualifications

Education:

• Certified Pharmacy Technician preferred but not required
• Some college preferred. High school diploma, GED, or equivalent required. 
• Bi-lingual Spanish is preferred but not required.

Experience:   

• Minimum of 1 year experience in high volume, dynamic contact center environment.

Knowledge, Skills, and Abilities:

• Excellent telephone customer service skills and knowledge in CHAT
• Excellent verbal and written communication skills
• Excellent critical thinking and problem-solving skills
• Demonstrated ability to adapt and learn new skills, and tools and technology
• Demonstrated ability to multi-task and work in a fast paced environment
• Ability to work under difficult circumstances with a wide variety of individuals.

Preferred:

• 1+ years Pharmacy and/or Health Care experience
• PBM call center experience
• CHat experience
• Bi-lingual Spanish 

Apply today at: https://careers-maxor.icims.com/

 

Maxor is an EOE, including disability/vets

Employment Type: OTHER