Member Advisor

Reports To: AVP Sales

Job Description:
The Member Advisor's primary function is to fulfill Camino Federal Credit Union's members financial needs through effective profiling and guide them through a successful and rewarding experience in order to increase each member's profitability potential and to guarantee that every member, every time receives a warm and positive experience. Actively supports and promotes to both existing and prospective members. Takes ownership of every member every time and provides "Start to Finish" member service.

Major Responsibilities:

• Actively supports and promotes Camino Federal Credit Union's brand, statement of purpose and strategies.
• Responsible for following process improvement methodology as communicated through training and the credit union's overarching quality initiatives.
• Responsible for understanding and complying with Bank Secrecy Act regulations.
• Responsible for reporting to work on time, taking required breaks, and working for the full amount of time scheduled before leaving, or notifying the supervisor if any deviation from these responsibilities is necessary.
• Responsible for determining member's needs, and directing them to the proper services and resources for transacting business.
• Responsible for demonstrating excellence in member service by providing service in an efficient, friendly and professional manner, ensuring continuous improvement in member satisfaction.
• Displays a working knowledge of all credit union and ancillary service products and services in order to provide consistent and excellent member service.
• Responsible for taking ownership of every member every time and providing "Start to Finish" member service.
• Responsible for preserving the retail image of the branch office by maintaining a superior appearance of professionalism, cleanliness, and organization.
• Responsible for coaching members in the usage of our technology/online services.
• Responsible for understanding profitability concepts and cross selling appropriate products & services to members to increase their profitability. Responsible for asking for the sale and closing the sale.
• Responsible for facilitating discussions with members, in person or by telephone, lending solutions, loan eligibility and other information/questions pertaining to loans.
• Responsible for opening new membership accounts and cross-selling Camino Federal Credit Union's products and services.
• Responsible for setting up new accounts and new account features for existing members.
• Responsible for accurately coordinating all member account activities (fraud, stop payments, etc.).
• Responsible for trouble-shooting member account problems and implementing solutions that are best for the member and Camino Federal Credit Union.
• Responsible for facilitating loan signings and answering inquiries into loan products.
• Responsible for resolving detailed member account issues.
• Responsible for completing the necessary documentation pertaining to account fraud as needed.
• Assists members in the calculation of shares and certificate interest.
• Responsible for opening all of the accounts offered by Camino Federal Credit Union with supporting paperwork.
• Accurately performs Fiserv functions as required.
• Responsible for accurately balancing assigned cash drawer and/or vault and CDM's.
• Responsible for meeting cash balancing standards established by Camino Federal Credit Union.
• Responsible for attending job-related training classes as required.
• Responsible for adhering to all Camino Federal Credit Union policies, procedures, standards, etc.
• Must meet minimum standards of sales performance and qualifies for incentive compensation based on meeting defined goals for production.
• This job may be responsible for providing notary public service to members to facilitate loan signings and/or other member requests.
• Must maintain NMLS certification and use NMLS number in all required documents and communications.
• Must maintain Notary Public certification and is responsible for providing notary public service to members to facilitate loan signings and/or other member requests.
• Other essential functions of the job may be assigned by your supervisor.

Educational Requirements:

• High school diploma or its equivalent is required, and some college is preferred.

Skills Required:

• Excellent oral and written communication skills.
• Excellent organizational and time management skills, with the demonstrated ability to manage and prioritize multiple tasks while under strict deadlines and constant interruptions.
• Ability to maintain a flexible schedule in order to attend training sessions that are held before or after regular retail hours.

Reasoning Requirements:

• Ability to act in a discrete manner when dealing with sensitive membership information (loan denials, overdrawn accounts, etc.).
• A high degree of reasoning ability and good judgment in setting priorities and carrying out duties with supervision.
• Ability to make sound decisions regarding branch operations and member relations with confidence and firmness after assembling facts and weighing alternative solutions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand and sit. The employee is occasionally required to walk; climb or balance; stoop, kneel, or crouch. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Note: Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job elements essential for making decisions pertaining to compensation.