Medspa Clinic Manager

About us:

At Ageless Health Institute, patients can find relief from symptoms commonly associated with aging, such as muscle loss, insomnia, fatigue, low sexual desire, hair loss, hot flashes or mood swings. Dr. Honing and his team can also develop a preventive lifestyle plan to ensure you maximize your health and reduce your risk of disease at any age. Ageless Health Institute offers cutting-edge therapies in anti-aging medicine, including bioidentical hormone replacement therapy, pharmaceutical-grade supplements and dynamic strategies for achieving lifelong weight loss and addressing aging skin (through neuromodulators, fillers, biostimulators, and lasers).

Job Summary:

The Clinic Manager will oversee the day-to-day management and administrative operations of the clinic. Responsibilities include liaising with clients and healthcare professionals, managing budgets, managing staffing, and implementing procedures to enhance client care and efficiency of business operations. The right candidate will be equally adept in delivering excellent client service and using critical thinking skills to solve problems.

Duties/Responsibilities:

• Culture Leader and Staff Management:
  • Foster a positive and supportive team culture that emphasizes collaboration, professionalism, and client-focused care.
  • Manage the administrative and clinical staff schedule to ensure sufficient coverage and efficient operations.
  • Address staff performance concerns and implement performance improvement plans when necessary.
• Staff Hiring and Training:
  • Lead the recruitment process for new staff members, conducting interviews, assessing cultural fit, and making hiring decisions.
  • Develop comprehensive training programs for new hires to ensure they are equipped with the necessary skills and knowledge to perform their roles effectively.
  • Become an expert on our electronic medical records and point-of sale system and continually train staff on best practices.
• Policies and Procedures (Compliance):
  • Implement necessary policies and procedures to maintain compliance with applicable laws and regulations.
  • Ensure the clinic operates by the company’s high standards and guidelines.
• Financial Management:
  • Oversee the clinic's budget, monitoring expenses and revenue to ensure financial stability and growth.
  • Manage inventory, including ordering critical medical products (neurotoxins, fillers, etc.) and general supplies to maintain sufficient stock levels.
  • Oversee the maintenance and repair of clinic equipment, ensuring that all medical devices are in proper working condition to provide safe and effective treatments.
• Marketing and Advertising:
  • Oversee marketing and advertising campaigns to ensure effective use of various channels, such as online platforms and local advertising.
• Continuous Improvement:
  • Identify areas where the clinic's processes can be improved and develop strategies to address these areas.
  • Always use good judgement.
  
  

FLSA Status: Exempt

Required Skills/Abilities:

• Effective leadership capabilities
• Ability to supervise and motivate a team
• Strong customer service orientation
• Excellent written and verbal communication skills
• Outstanding organizational and time management skills
• Proficient in Microsoft Office Suite or similar software

Education and Experience:

• Experience in managing a healthcare facility or similar business with more than ten employees.
• Experience in client facing roles with a strong focus on delivering outstanding customer service.
• Bachelor’s degree in healthcare or health services administration is preferred.

Total Compensation: $70,000 - $125,000

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times