Medicare Member Materials Document Manager

• Lead delivery of workflow process improvements and enhancements related to these materials.
• Identifies gaps and recommends enhancements related to new and/or existing products, services and workflows based on broad view of the organization
• Collaborates with partners with other functional business areas to ensure all workflow processes, scope and interdependencies are defined and addressed.
• Collaborate with teammates and partners to drive process improvements and enhancements.
• Influences change to improve performance results, organization effectiveness and/or systems/quality/services.
• Collaboratively works across multiple functions and /or segments to obtain agreement from all impacted parties (e.g., up and downstream effects often impact multiple functions and/or segments.
• Responsible for development and implementation of new ideas that supports and improves the team.
• Independently identify and problem solve issues that negatively impact projects and documents, as well as assist others in solutioning.

Required Qualifications

• 5+ years work experience developing, managing, or reviewing CMS Annual Medicare Member Materials for a Medicare Advantage health plan. This includes Evidence of Coverage (EOC), Annual Notice of Changes (ANOC), and Summary of Benefits.
• Understanding of CMS Medicare annual materials and Medicare marketing guidelines.
• 5+ years experience managing multiple projects, including keeping track of timelines and deliverables.
• Experience working with IT business partners.

Preferred Qualifications

• Prior experience with document management systems.
• Ability to communicate effectively with all levels of management.
• Proven ability to work independently, collaborate, and develop alternative solutions to resolve issues under tight timeframes.
• Comfortable making decisions and driving process improvements.
• Strong collaborator who can influence change to improve performance results, workflows, and organization effectiveness.

Education

Bachelor’s degree or equivalent experience and 8-10 years of experience related to standards & measurements, technology, systems, and processes, including project consultation preferred.

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.