Medical Support Assistant Durant Employee Health

Primary Tasks:

1. Establish new patient chart information per guidelines and screen for patient eligibility. 
2. Update patient information on each visit, correcting information in RPMS and printing face sheet.
3. Check patients in and out, answer telephone, take messages, call patient for follow-up, missed appointments, etc. 
4. Obtain proper consents from patients and hands out the Notice of Privacy Practices and Patient Rights and Responsibilities as required.
5. Verify insurance eligibility and makes referrals to the Benefit Coordinator. 
6. Complete Medicare Payer form on every visit for all Medicare patients.
7. Educate patients about health insurance; tribal membership/CDIB cards, Affordable Care Act, and VA benefit options.
8. Follow policy and procedures for scanning documents in Vista Imaging to keep errors to a minimum. 
9. Maintain accurate records for patient insurance log sheet for monthly auditing.
10. Perform other duties as may be assigned.

MINIMUM

• High school diploma or equivalent
• Ability to communicate effectively in person or by telephone with the public, other departments and members of the medical staff.
• Computer knowledge with typing accuracy at 35 wpm
• Knowledge of Microsoft Word and Excel
• Professional communication skills that would meet amazing guest service standards.
• Previous experience verifying and sequencing Medicare, Medicaid and Private Insurance
• Knowledge of HIPAA and the importance of confidentiality
• One-year medical office experience

TARGET

• High school diploma or equivalent
• Ability to communicate effectively in person or by telephone with the public, other departments and members of the medical staff
• Computer knowledge with typing accuracy at 35 wpm
• Knowledge of Microsoft Word and Excel
• Strong professional communication skills that would meet amazing guest service standards
• in medical office setting
• Previous experience verifying and sequencing Medicare, Medicaid and Private Insurance
• Knowledge of HIPAA and the importance of confidentiality
• Two years' medical office experience