Medical Supply Assistant

We are looking for a Medical Supply Assistant (MSA) to join our team. This is an onsite position working at the Veterans Affairs hospital at the VAMC Camden.

The MSA will shall perform a full range of receptionist duties: customer service, maintain appointment schedules for one or more clinics or unit, operate office machines; store, distribute, account for stores of materials, deliver messages, be knowledgeable of business standards and/or operating procedures within each respective clinic or ward, assist with clinic access contingency plans by adjusting appointment times/locations/dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.

Responsibilities:

• Manage scope, schedule, and is expected to facilitate any action from inception to closure by tasking, tracking, supporting required functions/other personnel/activities, etc.
• Ensure individuals assigned to this contract are to provide comprehensive clerical medical support to the VAMC and all associated sites.
• Work collaboratively in an interdisciplinary coordinated care delivery model.
• Perform the full range receptionist and customer service duties, for the proper and timely treatment of patients and maintain appointment schedules for one or more clinics or units.
• Assist with clinic access contingency plans by adjusting appointment times, locations, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
• Ensure patient safety standards are met by using the correct Veteran Affairs identification of all patients through the use of two forms of identification- name and full Social Security Number.
• Use each interaction with the patient to validate and update demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect numbers.
• Explain the VA’s mandate to collect insurance information to veterans, their families, and other eligible patients.
• Collect, scan, and update health insurance information serving a major role in the revenue process.
• Contributes to the revenue collection process by identifying patients with third party insurance.
• Serves are part of the front-line team and the contact with patients and staff, are expected to set the tone concerning quality of healthcare services at the VA.
• Maintain a high degree of tact and diplomacy when dealing with veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment. Professional customer service is essential when explaining procedures to veterans and their family members in person and on the telephone.
• When records are received, ensure that all necessary health/administrative information are integrated into computerized patient record system (CPRS) correctly.
• Screen/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy and established clinic processes.
• Additional duties or tasks may be assigned to ensure efficient daily operations.
• Complete accurate scheduling.
• Participate in the daily team huddles and weekly team meetings to discuss patients care panning management.
• Manage position responsibilities as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.
• Provide administrative services to assist the Supervisory Transportation Coordinator in coordinating transportation for Veterans on a daily basis that provide VTS support services functions.
• On a daily basis validate program workload and ensure reporting is accurate.
• Provide analysis and recommendations to operating managers and supervisors on how provided services can assist in accomplishing their missions and programs.
• Advise veterans of eligibility for Beneficiary Travel reimbursement to include reimbursement rates, deductible waivers, financial eligibility, etc.
• Communicate with the veteran and stakeholders the conversion of special mode travel requests to patient travel reimbursement voucher claims, when appropriate.
• Process patient travel voucher claims and ensures the appropriate travel benefits are applied.

Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Job Types: Full-time, Part-time, Contract, Temporary

Schedule:

• Day shift

Ability to Relocate:

• Camden, NJ 08103: Relocate before starting work (Required)

Work Location: In person