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Salary
We're on a mission to help the world work Anywhere. Whether working from home, an office, or Anywhere, we offer products and services designed to help people work and learn together, whether they're across a table or across the world. Work is what we do, not where we do it. We are looking for a Client Experience Associate to join our team! Please see below for more information:
Your Role
- Please watch: A Day in the Life of a Client Experience Associate
- Helping medical professionals work Anywhere.
- Primarily taking calls from the medical industry, however, you will occasionally still receive calls from other accounts that are non-medical as well to support with overflow.
- Taking messages, transferring calls, and recording caller information.
- Capturing incoming leads and scheduling appointments.
- Helping medical professionals across the country take care of their patients, giving them the freedom to practice and work Anywhere, while providing premium patient care.
- You will work from your computer for the duration of your shift and regularly work 40 hours per week with a minimum of 8 hours on Fridays, Saturdays, and Mondays.
Your Skills
- A genuine, empathetic listener.
- Knowledgeable about basic medical terminology, and have either formal education or experience in the medical field.
- Experienced in taking calls related to sensitive medical conditions.
- Knowledgeable of basic HIPAA requirements (in-depth training will be provided)
- Able to consistently deliver an excellent customer experience.
- An excellent communicator, verbally and in writing.
- Able to think quickly on your feet. Enthusiastic about learning.
- Previous experience working in a medical field for at least one year is preferred.
- Willingness to complete an introductory learning and development phase at satisfactory levels.
Compensation & Benefits
- Starting at $15.00/hour.
- Benefits are available after 60 days of employment.
Your System
We operate on a 'Bring Your Own Device' policy and there are certain system requirements that must be met in order to ensure our applications can work successfully on your computer. The full system and internet requirements can be found here.
About AnywhereWorks
Work is what you do, not where you do it. We’re on a mission to help the world work Anywhere. We believe people should be able to work and learn together, whether they’re communicating across a table or across the world.
We offer a diverse set of products and services to a variety of businesses, from live answering services to scheduling and payment platforms to shared working spaces. We empower people to communicate, collaborate and produce. We’re committed to building a more inclusive future of work, where people can contribute from Anywhere.
What "Anywhere" Means to Us
Other terms out in the world are “remote” “distributed” “telecommuting” – for us, these words do not speak to the experience we hope you will have working with us Anywhere.
Isolation and a lack of social interaction are common concerns when people think about Remote working. The word “Remote” itself can conjure up ideas of loneliness and being disconnected from your colleagues. That’s why we like the more empowering language of “working Anywhere”, with Anywhere representing an unconstrained, plugged-in destination.
AnywhereWorks is committed to providing equal opportunity employment; creating, managing, and valuing diversity in our workforce; providing a safe work environment; and fostering a culture of belonging where all employees are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to our future success.
