Medical Registration Specialist

Since 1980, SMIL has evolved into the premier imaging provider in the southwest. SMIL won the 2016 Southwest Alliance for Excellence award for customer and employee satisfaction, sound management, innovation and results. SMIL was again recognized with the prestigious Advisory Board Company's 2017 Workplace of the Year Award, and in 2019 SMIL was named a World Class Employer by Birdeye Surveys, Inc.

Employee engagement is part of everything we do at SMIL. We are dedicated to the growth of our employees including cross training and leadership career opportunities. Simply put, our culture is what sets us apart from the rest.

We offer competitive pay, career opportunities and benefits that include; medical, HSA employer contribution, dental, vision, paid time off, paid holidays, 401K and company paid profit sharing, tuition and continuing education reimbursement, paid life insurance, paid long term disability as well as voluntary short term disability.

We look forward to having you join our amazing team!

Position Summary

Responsible for greeting and registering patients, as well as verifying all patient information and insurance details. Additionally, the Medical Registration Specialist must collect co-pays, answer calls, and communicate with other medical employees as needed. Medical Registration Specialist may also schedule patient appointments.

• Greets and directs patients and visitors.
• Demonstrates a commitment to "World Class Customer Service" and promotes a positive work environment.
• Verifies patient's appointments and time upon registration.
• Verifies patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's records.
• Works closely with billing and scheduling departments for patient insurance verification.
• Collect co-pays, deductibles and inquire on previous balances.
• Assists with other medical office needs, including scheduling, telephone inquiries and taking payments.
• Operates a personal computer and appropriate software packages or its equivalent.

• Assist in requests for medical records.
• Meet productivity, quality/accuracy and collections benchmarks.
• Flexible to work at multiple locations and different shifts.
• Performs other related duties as assigned or requested.

Qualifications

• High School Diploma or Equivalent
• Strong customer service and interpersonal skills
• 1+ year of experience working in healthcare (i.e. patient admitting,/registration, patient accounting, medical records, physician's office)
• or completion of a medical billing or medical assistant trade school certificate
• or 2+ years experience working in customer service within a non-healthcare industry
• Basic computer Skills

Physical Requirements

While performing the duties of this job, the employee is frequently required to sit and regularly required to stand and walk. Use hands to finger, handle, or feel; reach, push, pull with hands and arms, talk and hear. The employee may occasionally lift and/or move up to 25lbs. Specific vision abilities required by this job include close vision, color vision, ability to adjust focus.