Medical Referral Coordinator - On-Call Icc

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.
The Integrated Care Center Clinic is a federally qualified health centers that provide primary care, behavioral health, addiction treatment, psychiatry, dental care, and more. We provide care to those most in need including those who are suffering from homelessness, mental illness, substance use, mental illness, and chronic medical conditions. We provide team based care in an integrated care setting. We are looking for a mission driven, service leader who works well in a team, has experience with managing and supporting staff, champions quality improvement, leads change, and is excited to innovate.
Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

Job Overview
The Medical Referrals Coordinator will be responsible for all coordination of care for clinic patients. The (MRC) works to ensure the effective management of all incoming specialist referrals. This position will perform a wide variety of task associated with referral tracking to be compliant with Patient Centered Medical Home (PCMH) requirements to ensure quality patient care and safety.
Key ResponsibilitiesAdministrative Responsibilities: Ensures that patient's primary care chart is up to date with information on specialty consults, hospitalizations, ER visits and chronic disease management that is related to their health. Entry of patient clinical and non-clinical information into assigned electronic registry is the key responsibility of this position (e.g. e-Clinicalworks, CareWare, Aries, +Care, etc). If assigned, maintain ongoing tracking (SFGH alerts) to Primary care provider team and appropriate documentation on referrals to promote team awareness and ensure patient safety.
Advocacy Responsibilities: Effectively assist patients in problem solving potential issues related to the health care system, financial or social barriers. (e.g., request interpreters as appropriate, transportation services or prescription assistance). Acts as the system navigator and point of contact for patients and providers. May assume advocate role on the patient's behalf with the carrier to ensure approval of the necessary services for the patient in a timely fashion. Assists patients with signing up for medical coverage.
And, other duties as assigned.
Education and Knowledge, Skills and Abilities
Education and Experience Required:

• High school diploma combined with medical/clinical experience.
• Experience working as a patient advocate.

Desired:

• Baccalaureate degree in related field.

Background Clearance:

• Must not be on active parole or probation.

Knowledge Required:

• Culturally competent and able to work with a diverse population.
• Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications.
• Experience working successfully with issues of substance abuse, criminal background, and other potential barriers to economic self-sufficiency.
• Organized and able to manage competing priorities.
• Resourcefulness in problem solving.

Skills and Abilities Required:

• Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data.
• Professionalism, punctuality, flexibility and reliability are imperative.
• Excellent verbal, written, and interpersonal skills.
• Integrity to handle sensitive information in a confidential manner.
• Action oriented.
• Strong problem-solving skills.
• Excellent organization skills and ability to multitask and juggle multiple priorities.
• Outstanding ability to follow-through with tasks.
• Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility.
• Strong initiative and enthusiasm and willingness to pitch in whenever needed.
• Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations.
• Able to work within a frequently changing project scope while maintaining overall direction and structured priorities.

Desired:

• Knowledge of co-occurring disorders and trauma informed treatment.
• Knowledge of Clinical documentation (treatment plans, progress notes etc.)
• Bilingual.

Covid-19 vaccine and booster is required for this position. Exemptions are not accepted.
We will consider for employment qualified applicants with arrest and conviction records.
Other details

• Pay Type Hourly
• Min Hiring Rate $18.00
• Max Hiring Rate $22.00

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