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SalaryThe primary function of this position is to update the database with new facilities in all markets for Aria Care Partners. Organize and maintain health information in our electronic system.
Essential Duties & Responsibilities
- Act as point of contact for facilities and residents:
- Collecting information
- Creating and tracking campaign in Salesforce
- Uploading data to Salesforce
- Merge, print, and mail materials
- Assign campaign to Care Advocate
- Assist in overflow work from all markets
- Other duties as assigned
Education & Training Requirements
- Associate's or Bachelor's degree preferred; or equivalent work experience
- General knowledge of Microsoft Office (Word, Excel, Outlook)
- One to three years of customer service experience with service company preferred
- com or CRM experience preferred
Other Qualifications
- Customer service - Respond promptly to customer needs, respond to requests for service and assistance and meet commitments
- Reconciliation Skills - Reconcile from difference sources to get an accurate picture
- Organizational Skills - Prioritize and plan work activities and use time efficiently
- Quality control/Attention to detail - Demonstrate accuracy and thoroughness; monitor own work to ensure quality and apply feedback to improve performance
- Adaptability - Adapt to changes in the work environment, manage competing demands and deal with frequent change, delays, or unexpected events
- Dependability - Consistently at work and on time, follow instructions, respond to management direction, and solicit feedback to improve performance
- Able to work in team environment
