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Form of workSan Mateo County Health is seeking well-qualified individual for the position of Medical Office Specialist-Behavioral Health & Recovery Services - Extra Help.
There are currently two Extra Help part time (20-hours per week) vacancies in the Behavioral Health & Recovery Services Division. These positions are located in Belmont, CA, but may travel/drive throughout the County to perform duties of the job. These positions will be a hybrid of remote and in-office work.
These Medical Office Specialists (MOS) will be involved in the organization and development of workflows for the Access Utilization Management (UM) Team and the Specialty Private Provider Network (SPPN). The Medical Office Specialists will oversee and perform a variety of complex Medical Office administrative tasks that correspond to the compliance mandates of Department of Health Care Services (DHCS) and Centers for Medicare and Medicaid Services (CMS); perform difficult, complex, technical or specialized Medical Office support work, which may require the exercise of independent judgment, the application of technical skills, and a knowledge of detailed or specialized activities related to Behavioral Health and Recovery Services and compliance standards; and may train others in work procedures or direct the work of others on a project or relief basis.
Access Utilization Management (UM) MOS Position
Support outpatient utilization management; track timelines, requests, and provide monthly reports on completed tasks; help with formatting spreadsheets, creating PDF referral forms, and completing complex spreadsheet analysis in Excel; write formal letters and input data from the electronic medical record (EMR) database; verify insurance eligibility; input demographic and insurance eligibility in EMR database, Avatar; oversee and perform a variety of complex administrative tasks that correspond to the compliance mandates of DHCS and CMS; and process in or out of county requests using knowledge of specialized out of county activities.
The Specialty Private Provider Network (SPPN) MOS Position
Support the matching process of Serious Mental Illness (SMI) clients to private providers; perform the reauthorization process; verify insurance eligibility; track requests on the Excel tracking log; track provider openings with clients who need care; send correspondence to BHRS clinic staff, contracts team, private providers, and the insurance team; process private provider payment authorizations; process referrals; process treatment plan update forms; create updated referral processes and workflows; and track provider requests for support and trainings.
Ideal candidate will possess:
- Demonstrated proficiency in Microsoft Excel
- Experience processing health care insurance
- Ability to perform a variety of complex Medical Office administrative tasks
- Experience working in a high-volume health care environment
- Demonstrated skill in organizing and prioritizing work to meet deadlines
- Ability to work independently
- Demonstrated ability to establish, maintain, and foster positive and effective working relationships with those contacted in the course of work
- Excellent verbal and written communication skills
- Cover letter with responses to Supplemental Questions (maximum of 2 pages)
- Resume
Supplemental Questions:
- Give examples that demonstrate your experience using Excel to sort data, use and create formulas, create reports and creating fillable forms. Be detailed and complete in your response. Additionally, list other Microsoft applications in which you are proficient.
- Describe your experience working in a high-volume health care environment handling insurance processes, various authorizations, and professional written correspondence. If you have no health care experience, please explain your professional skills that would help you in this role. Be detailed and complete in your response.
- Describe how you organize your workload to manage multiple specialized tasks and meet mandated deadlines? Be detailed and complete in your response.
Please include the words "Medical Office Specialist-Behavioral Health & Recovery Services - Extra Help Position" in the subject line of email submission. All submitted materials must be in a Word or PDF format.
Please submit the above listed materials via email to:
Application materials will be reviewed as they are received, and well-qualified candidates will be contacted for an interview.
Apply immediately. Application materials will be accepted until position is filled. This posting is open on a continuous basis and selection may be made at any time within the process.
NOTE: Application materials are only accepted via e-mail. Materials sent via regular mail and/or fax will not be accepted. Submittals that do not include all required elements (cover letter with responses to supplemental questions and a resume) will not be considered.
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities. The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work. The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels.Employment Type: Extra Help
