Become a part of our caring community and help us put health first
The Medical Front Office Specialist contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members’ needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Medical Front Office Specialist performs basic administrative / clerical/ operational / customer support / computational tasks. Typically works on routine and patterned assignments.
Location: CenterWell Senior Primary Care office located at: 833 North Dobson Road, Mesa Arizona 85201
Medical Front Office Specialist Role Overview:
Become a part of our caring community and help us put health first
The Medical Front Office Specialist contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members’ needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Medical Front Office Specialist performs basic administrative / clerical/ operational / customer support / computational tasks. Typically works on routine and patterned assignments.
Location: CenterWell Senior Primary Care office located at: 833 North Dobson Road, Mesa Arizona 85201
Medical Front Office Specialist Role Overview:
- Greet patients
- Register patients according to established protocols
- Assist patients to complete all necessary forms and documentation including medical insurance
- Ensure patient information is accurate including billing information
- Inform patients of medical office procedures and policy
- Maintain and manage patient records
- Move patients through appointments as scheduled
- Schedule visit transportation when required
- Answer incoming calls and deal with inquiries
- Transfer calls as required
- Schedule patient appointments
- Collect co-pays and payments
- Report statistics as required`
- Schedule hospital admissions, tests, scans and outside appointments for patients
- Obtain external medical reports as required by medical professionals
- Respond and comply to requests for information
- Deal with incoming and outgoing mail
- Complete other clerical duties as assigned
- Maintain stock of forms and office supplies
- Ensure reception area is well maintained, neat and clean
- Offer and provide tours of the center when needed
- Safeguard patient privacy and confidentiality
Use your skills to make an impact
Required Qualifications
- Less than 2 years of Microsoft Office technical experience with Word, Outlook, and Excel
- Administrative support experience in a healthcare industry
- Familiarity with care and well-being resources
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
- Associate's Degree
- Demonstrated excellent customer service and communication skills
- Microsoft Access proficiency
Scheduled Weekly Hours
40
About us
About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
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