Medical Examiner & Funeral Home Relations Manager

Our organization is unique in that we are a nonprofit community resource that saves lives by working with volunteer donors to provide the highest quality blood & tissue components to patients. By using cutting-edge technology, our team of dedicated professionals has helped save hundreds of thousands of lives for more than 35 years. Over 200,000 components of life-saving blood and tissue from volunteers throughout South Texas are collected and tested each year. We are internationally recognized for the quality of our services and research. Donors are essential because patients are in constant need of blood, blood components, and/or tissue. It's about life! Share our excitement and join our team!
South Texas Blood & Tissue Center (STBTC), a subsidiary of BioBridge Global, is a not-for-profit community blood center specializing in a variety of services to include providing blood, plasma, platelets and other blood components to numerous hospitals in 43 South Texas counties. STBTC is a community partner focused on enhancing health care through innovation and stewardship.
Pay rate: $28.70- $34.00/ Annually $59,696.00 - $70,720.00
Job Title: Medical Examiner & Funeral Home Relations Manager
Revision: 0000
Job Code: 700302
Shift: Monday- Friday
FLSA: Exempt
Hybrid? Y
CPF Level: P3
Location: San Antonio
Dept.: Tissue
Business Unit: STB&T
General Summary
Responsible for the development and strategic planning of a Medical Examiner & Funeral Home Development Program for the purpose of increasing opportunities for tissue recovery.
Serves as the primary liaison between STBT and Medical Examiners, Justices of the Peace, and Funeral Service Professionals within assigned service area.
Develops and maintains collaborative partnerships to improve communication, problem-solve, and formulate strategies to maximize tissue referrals, authorization, and recoveries. Supports and fosters the mission, vision, and core values of STBT and its commitment to tissue donation.
Commit to and abide by the character of BioBridge Global's Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE).
Support, communicate and reinforce the mission and vision of the enterprise.
Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.
It is essential that the incumbent have a valid driver's license and be at least 18 years old with a good driving record to meet organization driving standards.
Major Duties and Responsibilities
Essential Tasks
In conjunction with department leadership, develop a strategic plan to establish deeper relationships with Funeral Homes, Medical Examiners, and justice of the peace officers to improve tissue donation outcomes by:
• lll Gaining an understanding of the needs and concerns of those stakeholders regarding tissue donation.
• lll Propose meaningful short and long-term solutions, including management of the necessary budget and
resources required.
• lll Lead the execution of the strategic plan and associated programs, continuously monitor, track, and assess the effectiveness, and make necessary adjustments as needed.
Develops and conducts education and awareness initiatives about tissue donation to educate targeted stakeholders, including but not limited to the following activities: engage stakeholders through attending events, conferences, and involvement with professional associations to drive advocacy and optimize opportunities.
Develops and updates policies and procedures relating to Medical Examiners/Justices of the Peace and related medical and legal issues.
Assists Funeral Homes with the development of policies to maximize donation, if needed.
Makes follow-up calls to Medical Examiners, Justices of the Peace, and Funeral Service professionals to discuss their experience with the tissue donation process.
Addresses questions and concerns and solicits recommendations about future donation opportunities.
Ensures seamless, comprehensive, and collaborative customer service through timely and ongoing communication, presence, and visibility.
Maintains on-call status to respond to requests/pages from tissue donor coordinators to contact funeral service professionals and/or Medical Examiners/Justices of the Peace by telephone, in real-time, to resolve immediate challenges related to ongoing or pending tissue donation cases.
Provides support, training, and assistance to tissue recovery staff to ensure tissue recoveries are performed to minimize visible changes to the body or delays in funeral arrangements and/or interference with autopsy investigations.
Submits routine reports to Tissue Partner Relations Manager with recommendations for improvements in the tissue donation process, based on feedback from funeral service professionals and Medical Examiners/Justices of the Peace.
Acts as liaison to help track and obtain autopsy reports for tissue donors to complete the donor chart.
Performs other duties as assigned.
Education
Requires a Bachelor's Degree from an accredited college or university or Licensed Funeral Director.
Licenses and/or Certifications
Valid United States Driver's License
Current CTBS or must be obtained within one year of hire
Licensed Funeral Director preferred
Experience
Requires four or more years of experience in a Funeral Home or Medical Examiner's office (i.e.- autopsy technician, embalming technician, or funeral director) or as a Medical Examiner/Funeral Home Liaison. or similar role, at an organ procurement organization, tissue bank, or eye bank.
Knowledge
Must have knowledge of and ability to relate to Funeral Service professionals.
Must maintain knowledge of and perform according to Standard Operating Procedures (SOPs) and policies.
Must have knowledge of human anatomy and function required, preferably related to the processes required for funeral body preparation and/or autopsies.
Skills
Must be capable of operating motor vehicles in all types of weather conditions.
Must have sensitivity to grieving family members.
Must have excellent interpersonal and reasoning skills.
Must be skilled in data analysis.
Abilities
Must be able to keep information confidential.
Must be neat in appearance and well groomed.
Must be professional, detail oriented, self-motivated, innovative, creative, assertive, organized, communicative, and have the ability to work independently.
Working Environment
Works in a well-lighted, air conditioned and heated office.
May be exposed to electrical and chemical hazards and other conditions common to an office environment.
May be required to work at any time of the day, evening or night during the week or weekend.
Occasional out of town and overnight stays required.
Ability to use personal motor vehicle for company business required.
Occupational Exposure Assignment - Category II
We invest in our people by offering competitive compensation, excellent benefits, and the opportunity to work with the first blood center in America to receive the ISO 9002 accreditation!
All Full Time Positions Qualify for an Affordable and Competitive Benefits Package to include:
• Competitive salary
• 100% Employer Paid Life Insurance
• 401(k) with Employer Contribution
• 100% Employer Paid Long-term Disability Plan
• Paid Time Off (PTO)
• 100% Employer Paid AD&D
• Extended Illness Benefits (EIB)
• 100% Employer Paid Employee Assistance Program
• Shift Differentials
• Group Health Medical Plan with prescription coverage
• Paid Holidays
• Variety of Voluntary Supplemental Insurances
• Incentive Compensation Plan
• Voluntary Dental Coverage
• Educational Assistance Program
• Voluntary Vision
South Texas Blood & Tissue Center (STBTC), a subsidiary of BioBridge Global, is proud to be an Equal Opportunity Employer committed to providing employment opportunities to minorities, females, veterans, and disabled individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, genetic data, sexual orientation, gender identity, or any other legally protected characteristics. For more information about your EEO rights as an applicant under the law, please click here. STBTC maintains a Tobacco & Drug-Free Workplace.