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Form of work
SalaryOur Mayo Clinic Stores team is growing and seeking candidates with strong customer service experience and a passion for helping others. Consider a life-changing career with Mayo Clinic!
Responsibilities
We assists patients with product selection and training of home Medical Equipment in accordance with provider prescriptions. May be assigned to working on the medical supply store floor or in a call center environment.
In this role, you will gather registration and insurance information accurately and efficiently, and process information for payment according to payer requirements.
In addition, you will work with private patient information in a compliant and confidential manner. Assists with maintaining store inventory including inventory cycle counts and perpetual inventory.
May provide patients with mobility aides, breast pumps, CPAP machines and supplies, over the counter compression or braces training, ostomy supplies, urology supplies, wound care supplies and oxygen services, or other durable Medical Equipment or medical supplies depending on store location.
Qualifications
- High school diploma or equivalent.
- Prior customer service, sales, healthcare, or patient care experience preferred.
- Effectively reads, writes, speaks and understand English.
- Comfortable utilizing technology, problem solving and efficient with software applications.
- Exceptional customer service and communication skills with high level professionalism and ability to have crucial conversations.
- Proven ability to multi-task and make good decisions regarding customer service. Must be able to work independently as needed.
- Knowledge of Medicare, Medicaid and/or private insurance billed preferred with attention to detail.
- Physical and mental stamina to be able to withstand what can often be a fast-paced environment; may be on feet or sitting on feet 90-100% of the time. Must be able to tolerate repetitive hand motion.
- Must be able to lift up to 50 pounds. Must be current on all applicable annual competencies.
Additional Details
- $20.45 - $27.62 / hour
- Full time opportunity
- Paid training
- Monday - Friday, 8am to 5pm <-- Great work life balance!
Benefits
- New in 2022 - Up to 80 hours of paid paternal leave for the birth or adoption of a new child.
- Diverse and Inclusive Environment
- Career Advancement Opportunities
- Career Investment Program
- Pet Insurance available
- Medical
- Delta Dental
- Mayo Reimbursement Account (MRA)
- Vision Care
- Paid Time Off (PTO)
- RetirementPension Plan
403(B) and 401(K) Retirement Plans with Match
Deferred Compensation 457(B)
- Life Insurance
Job Type: Full-time
Pay: $20.45 - $27.62 per hour
Benefits:
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- If you were to receive an offer of employment, would you be able to start within 30 days?
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Required)
- Retail sales: 1 year (Preferred)
Work Location: In person
