Medical Director - Behavioral Health

Position Description:

At Capital Blue Cross, we promise to go the extra mile for our team and our community. This promise is at the heart of our culture, and it’s why our employees consistently vote us one of the “Best Places to Work in PA.”

This position will provide strategic leadership to the development, evolution, and implementation of Capital’s Behavioral Health (BH) strategy, including any vendor-supported programs and services. As a clinical leader in mental health and substance use disorders, this position will collaborate cross-departmentally (internally) and with key external stakeholders, including Capital’s network providers, to provide BH expertise and drive Triple Aim outcomes in support of Whole Person Care. This position will ensure Capital’s BH clinical programs are robust and market leading. When gaps are identified, this position will lead the development and implementation of new programs and services. In partnership with internal stakeholders and our network providers, this position will champion provider practice transformation in support of strategies to increase access and availability of care, including physical and BH integration and other alternative payment models. Analysis of data will be critical to identify improvement opportunities and modifications to current strategy.

Responsibilities and Qualifications:

• Provides strategic leadership to the development and executes on the strategic direction for Capital’s BH strategy, including any vendor-supported programs and services. Helps to promote Capital’s clinical vision and programs in the local medical community and within Capital’s 21-county service area.
• Collaborates cross-departmentally (internally) and with key external stakeholders, including Capital’s network providers, to drive Triple Aim outcomes. Provides BH expertise to inform clinical programs and services that drive quality and HEDIS, STAR, and CAHPS improvement.
• Works directly with Capital network providers and internally within Capital to champion provider practice transformation in support of Capital’s value-based delivery models. Establishes relationships and regular touchpoints with key BH network providers to collaborate on opportunities to improve health outcomes for Capital’s members.
• Provides clinical leadership to the development and evolution of strategies to improve access and availability of BH care and services to Capital members, including physical and BH integration models (collaborative care models) and integrated care management programs among others.
• Reviews and analyzes data to drive that transformation in improving member health, experience of care, and medical costs.
• Participates in and provides consultation and clinical oversight of BH Care Management activities, including complex case reviews.
• Participates in and provides oversight of BH Utilization Management activities, including medical necessity reviews, benefit determinations, and appeals and grievances determinations. Reviews data to identify trends relating to these activities and provides feedback on medical necessity criteria and/or medical policies underlying BH utilization management decisions and subsequent appeals.
• Supports organizational accreditation efforts and regulatory review processes, including participation in key committees and quality improvement activities Performs activities in compliance with all applicable regulatory entities including NCQA, CMS, PID, and DOH, among others.
• Performs other related duties and assignments as requested and directed.

Job Requirements

Leadership:

• Superior cross-functional collaboration
• Demonstrated ability to drive results to completion while managing multiple projects and priorities competing for resources
• Ability to complement leadership and other team members in their responsibilities and roles

Knowledge:

• Knowledge of current and emerging BH trends, including physical and Behavioral Health integration models, population health, and alternative payment models
• Knowledge of and prior involvement with complex and unique issues within the health care industry
• Knowledge of health plan regulatory requirements, including CMS, NCQA, and the DOH

Skills:

• PC literacy and ability to perform electronic research and respond to electronic requests
• Team oriented attitude with the ability to work and interact with all levels both within and outside of CBC
• Ability to effectively multi-task under pressure, meet deadlines, and deliver high quality work
• Ability to move from broad strategic perspective to tactical implementation and translate thoughts into actionable plans to drive performance
• Demonstrated excellent public speaking and written communication skills; experience in creating and presenting oral and written proposals and presentations; ability to convey complex or technical information in a manner that others can understand.
• Demonstrated organizational and time management skills.
• Self-motivated and works independently; highly accountable.
• Proven problem solving skills; the ability to systematically analyze problems, draw relevant conclusions, and devise appropriate courses of action

Experience:

• A minimum of five years of clinical experience, post residency, including both inpatient and outpatient mental health and/or substance use disorder.
• Minimum of five years of experience in a management or leadership position in the health care industry
• A minimum of 8 years of experience in health care with an emphasis on analysis and process optimization
• Managed Care Organization and/or health insurance plan experience.

Education, Certification, and Licenses:

• MD or DO Degree, as well as appropriate Board Certification in psychiatry.
• Current unrestricted license in Pennsylvania as an MD or DO
• Currently covered by, or eligible to be covered by, medical liability insurance
• Current valid Pennsylvania drivers’ license

Location:

This position is classified hybrid, which requires onsite work on Tuesdays and Wednesdays.

Physical Demands: While performing the duties of the job, the employee is frequently required to sit, use hands and fingers, talk, hear, and see. The employee must be able to work over 40 hours per week. The employee must occasionally lift and/or move up to 5 pounds.

About Us: We recognize that work is a part of life, not separate from it, and foster a flexible environment where your health and wellbeing are prioritized. At Capital you will work alongside a diverse and caring team of supportive colleagues, and be encouraged to volunteer in your community. We value your professional and personal growth by investing heavily in training and continuing education, so you have the tools to do your best as you develop your career. And by doing your best, you’ll help us live our mission of improving the health and well-being of our members and the communities in which they live.