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Here at Integrated Pain Associates, we are changing the pain journey by treating every patient with an individualized care plan that is just as unique as they are. By reimagining what is needed, and implementing specialized groundbreaking technology, we deliver proven maximum effective results, with minimally invasive pain management procedures.
At Integrated Pain Associates, we are committed to providing jobs that deliver opportunity and growth in a progressive, exciting, and fast-paced work environment. We are committed to serving in fairness, dignity, and respect, and to providing an environment which affords opportunity and success. If you are looking for your next Call Center Supervisor career opportunity, we have one waiting for you in Killeen, TX!
Duties and responsibilities:
Here at Integrated Pain Associates, we are changing the pain journey by treating every patient with an individualized care plan that is just as unique as they are. By reimagining what is needed, and implementing specialized groundbreaking technology, we deliver proven maximum effective results, with minimally invasive pain management procedures.
At Integrated Pain Associates, we are committed to providing jobs that deliver opportunity and growth in a progressive, exciting, and fast-paced work environment. We are committed to serving in fairness, dignity, and respect, and to providing an environment which affords opportunity and success. If you are looking for your next Call Center Supervisor career opportunity, we have one waiting for you in Killeen, TX!
Duties and responsibilities:
- Conduct timely audits of clinical documentation to ensure all guidelines are met.
- Serve as the recognized authority and primary information resource for the team.
- Conduct interviews and make strategic hiring decisions, acknowledge commendable performance, and address disciplinary matters with team members. Conduct performance reviews with new hires and annually and provide regular constructive feedback.
- Support staffing needs and implement alternative staffing within budget and in accordance with performance requirements.
- Lead team meetings to drive changes and trending areas of improvement.
- Personally undertake supervisory functions as needed.
- Review billing team’s daily work for accuracy and address inconsistencies.
- Review KPIs to identify areas for enhancement in the team’s performance.
- Advise staff on legal parameters for collections practices to ensure billing practices comply with company, local, state, and federal guidelines.
- Provide customer support for escalated inquiries or disputes related to patient care.
- Oversee training responsibilities for new and current staff and facilitate cross-training initiatives.
- Provide regular observations to the Director of Revenue Cycle Management to effectively support departmental standards.
- Collaborates with and supports internal and external billing departments.
- Additional related duties as assigned.
You will love it here if you have:
- CPC, CPC-P, CCS, RHIA or RHIT (with required years of experience) (Preferred).
- Minimum two years ASC coding and abstracting experience (Preferred).
- Familiarity with eClinicalWorks (Preferred).
- Exceptional communication skills, both written and verbal.
- Demonstrated ability to collaborate effectively within a team environment, fostering positivity and adaptability to change.
- Multi-tasking with the ability to switch between clients and their specialties.
- Ability to work independently and collaborate in a dynamic healthcare environment.
We need you to have:
- High school diploma or equivalent
- Minimum of three years of supervisory experience (Required).
- Must be knowledgeable in the laws affecting coding requirements and regulations to ensure compliance with federal and state regulatory bodies.
- Proficiency in using medical billing software and Electronic Health Record (EHR) systems.
- Ability to communicate using medical/surgical terminology.
- Knowledge of HIPAA and Patient Right guidelines.
- High level knowledge of CPT, HCPCS, and ICD10 coding guidelines to include modifier usage.
Working conditions:
- Monday – Thursday 8:00 AM – 5 PM CST, Friday 8:00 AM – 2 PM CST. Some weekends may be required. Hours may vary based on department needs.
- Full-time On-site position within an office setting.
Physical requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
Supervisory requirements:
- Training all new hires assigned to your team.
- Overseeing and evaluating work assigned to your team.
- Reporting trends and issues to the RCM Management team.
- Collaborate with other department leaders to troubleshoot issues.
- Other supervisory requirements as assigned.
Travel:
- Some travel may be required.
Bi-Lingual is preferred!
Integrated Pain Associates in an Equal Opportunity Employer EEO AA M/F/Vet/Disability. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, protected veteran status or disability.
