Medical Claims Manager

Cover Genius is a  Series D insurtech that protects the global customers of the world's largest digital companies including Booking Holdings, owner of Priceline, Kayak and  Booking.com, Intuit, Uber,  Hopper,  Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We're also  available at Amazon,  Flipkart,  eBay, Wayfair and SE Asia's largest company, Shopee. Our partners integrate with  XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year.

 

Our team and products have been recognized with dozens of awards including by the Financial Times which ranked Cover Genius as the  #1 fastest-growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commit itself to diverse cultural programs, in particular  "CG Gives" which makes social entrepreneurs out of us all and funds development initiatives in global communities.

Bold, Authentic, Purposeful and Inspired

Perfect, Traditional, Complacent or Cautious

As a Medical Claims Manager at Cover Genius, you will take the lead in managing a team of Medical claims Specialists and oversee the efficient resolution of Medical Claims, emergency and assistance cases. Your main responsibility will be to ensure that claims are processed promptly and accurately, resulting in best in class claims experience and high levels of customer satisfaction . Your focus in this role will be on optimizing customer satisfaction by ensuring smooth claims processing and providing leadership to your team.

Key Responsibilities;

• Drive the development and execution of a world-class Medical Claims adjudication process, ensuring accuracy, efficiency, and compliance with industry standards
• Create and implement innovative cost containment strategies to control claims-related expenses, negotiating favorable reimbursement rates with healthcare providers
• Define and consistently meet or exceed performance targets tied to claims processing speed, accuracy, and cost reduction, contributing directly to the company's bottom line and customer satisfaction
• Foster partnerships with third-party vendors and healthcare providers to improve claims processing efficiency and reduce turnaround times
• Assist policyholders in understanding their insurance coverage. Explain claim procedures to policyholders. Provide guidance on required documentation. Resolve escalated and complex claims issues promptly and professionally. Handle escalated customer inquiries with empathy and professionalism
• Drive a culture of continuous improvement within the claims department, identifying and implementing automation and process enhancements to optimize operations and resource allocation
• Manage a team of 2-4 Claims Specialists, leading functional training and career development
• Document of all aspects of Medical Claims Management, including a library of templates and SOPs

What you will bring;

• Min. 5 years of experience in Medical Claims administration or customer service manager with Medical Claims experience
• In-depth knowledge of healthcare regulations and relevant privacy and compliance standards
• Strong knowledge of insurance claims processes and best practices
• Exceptional written and verbal communication skills, with the ability to communicate complex insurance and claims concepts clearly and effectively to both internal and external stakeholders
• Proven experience in a leadership or managerial role within an insurance claims department
• Commitment to delivering outstanding customer service
• Bachelor's degree in a relevant field, postgraduate degree and/or record of academic achievement is also desirable

Why Cover Genius?  

Cover Genius not only cares about being the best in our industry, we care about our team. We're a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?  

Flexible Work Environment - we are outcome focussed and understand that for our people to perform at their best flexibility is critical. Soon after the declaration of the COVID-19 global pandemic the entire CG team was granted an extra 15 days of Wellness Leave to take throughout 2020. 

 

Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company.

Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system.

 

Social Initiatives -  pictures speak a thousand words!

Sound interesting? If you think you have the best composition of the above, send us your resume and let's chat!