Medical Care Coordinator

Job Summary:
The Medical Care Coordinator plays a crucial role in the healthcare system by facilitating communication and coordination between healthcare providers, patients, and other stakeholders. This role involves managing the administrative aspects of patient care, ensuring a smooth and efficient healthcare experience for assigned individuals. The Medical Care Coordinator is responsible for organizing, implementing, and monitoring healthcare plans to optimize patient outcomes.

Responsibilities:
- Schedule appointments and manage the calendar for healthcare providers
- Coordinate referrals to specialists and other healthcare professionals
- Obtain and verify patient insurance information
- Assist patients with completing necessary forms and paperwork
- Maintain accurate and up-to-date patient records
- Answer phone calls and respond to patient inquiries
- Collaborate with healthcare providers to ensure seamless patient care
- Follow up with patients regarding test results, appointments, and medication refills
- Provide exceptional customer service to patients and their families

Key Responsibilities:

Patient Liaison:

• Serve as the primary point of contact for patients, addressing inquiries, providing information, and offering support throughout the healthcare process.
• Observe residents’ health status and take actions to address concerns within scope of practice.
• Facilitate effective communication between patients, healthcare providers, and other relevant parties.
• Monitor associates in the Supervision with self-administration of prescribed mediation, including frequent audits of medication records.
• Client Advocacy:
• Advocate for clients to ensure they have access to appropriate shelter and support services.
• Work with community resources to address immediate needs such as food, clothing, and Medical Care.
• Respond to crises and emergencies, providing immediate support and connecting clients with appropriate resources.
• Care Plan Development:
• Evaluate resident care needs and determine required level of care upon admission and changes in condition.
• Collaborate with healthcare professionals to create and update individualized care plans based on patient needs, medical history, and treatment goals.
• Ensure that care plans are comprehensive, realistic, and aligned with the patient's overall health objectives.
• Appointment Scheduling:
• Coordinate and schedule medical appointments, tests, and procedures for patients in collaboration with healthcare providers and medical facilities.
• Monitor and manage appointment reminders to promote adherence to the care plan.
• Healthcare Resource Coordination:
• Assist patients in accessing necessary healthcare resources, including medications, medical equipment, and support services.
• Collaborate with external agencies, healthcare providers, pharmacies, insurance providers and community organizations to streamline access to additional services and healthcare resources.
• Documentation and Record Keeping:
• Maintain accurate and up-to-date records of patient information, care plans, and communication with healthcare providers.
• Upload vital documentation into the electronic medical records as appropriate.
• Ensure compliance with healthcare regulations and privacy standards in all documentation.
• Insurance Coordination:
• Work with insurance companies to verify coverage, obtain authorizations, and address any billing or claims issues.
• Educate patients on their insurance coverage and assist in resolving insurance-related concerns.
• Patient Education:
• Provide patients with information about their medical conditions, treatment options, and self-care strategies.
• Promote health literacy and empower patients to actively participate in their healthcare.
• Collaboration with Healthcare Team:
• Work closely with case managers, social workers, and other internal departments to ensure a coordinated and supportive environment for clients.
• Foster strong communication and collaboration with physicians, nurses, social workers, and other members of the healthcare team.
• Participate in regular team meetings to discuss patient progress and address any challenges in care coordination.
• Assist in the development and coordination of orientation of new organization personnel.
• Checking and triaging department emails and phone calls.
• Community Outreach:
• Engage in community outreach efforts to raise awareness of shelter services and resources.
• Build relationships with local organizations, businesses, and government agencies to strengthen support networks.

Position Requirements:

• Bachelor's degree in healthcare administration, nursing, or a related field. 
• Previous experience in healthcare coordination, case management, or a related role. 
• Strong communication, organizational, and interpersonal skills. 
• Knowledge of medical terminology, healthcare regulations, and insurance processes. 
• Ability to work independently and as part of a multidisciplinary healthcare team. 

We offer competitive pay and benefits packages for our employees. If you are passionate about providing excellent patient care and have the necessary skills and qualifications, we encourage you to apply for the position of Care Coordinator.

Job Type: Full-time

Pay: $26.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Long term care
• Rehabilitation center

Ability to Relocate:

• Long Beach, CA 90804: Relocate before starting work (Required)

Work Location: In person