Medical Call Center Representative

JOB SUMMARY:

• The Call Center Rep uses protocols, guidelines and appropriate software programs to handle customer requests coming into the Contact Center by phone, EMR portal, LIfeBridge Health website or other methods.
• The agent primarily handles requests in support of specific provider practices, departments or other LifeBridge Health services.
• Requests include appointments, prescription refills, or other provider practice associated activity including pre-authorization and referral follow up.
• The agent works in partnership with other staff members and proactively identifies and responds to LifeBridge Health customer's needs to enhance the customer experience.

REQUIREMENTS:

• Formal working knowledge; requires knowledge of a specialized field.
• 1-3 years of experience working in a high volume CALL CENTER and in medical registration.
• WEEKEND AND HOLIDAY ROTATION REQUIRED

PI226113093