Address
Form of workDescription:
We are currently seeking a dependable and compassionate Medical Equipment Customer Service Representative to join our growing team. As a customer service representative, you will be responsible for answering incoming calls, verifying customer information, confirming medical supply needs, verifying insurance and prescription information, and processing orders. Timely attendance and attention to detail are vital to success in this role.
Responsibilities:
A. Maintain consistent and punctual attendance, ready to begin work at the start of your scheduled shift
B. Answer 8-10 incoming calls per hour, demonstrating professionalism and confidence
C. Verify customer identity and contact information upon receiving a call
D. Confirm and discuss the customer's medical supply needs
E. Verify that the customer's insurance will likely cover the necessary expenses
F. Ensure that applicable prescriptions are up to date and valid
G. Confirm the order details with the customer before processing
H. Locate the required medical supplies from our inventory and prepare them for shipment via computer
I. Transfer customer information to the proper internal department if additional order processing is required
Equipment:
. Oxygen, respiratory, and ventilation
. CPAP for helping you sleep well
. Hospital discharge and hospice equipment (beds, chairs, etc.
Skills:
Customer service, Call center, Customer support, Call center customer service, retail customer service, customer service oriented, patient registration
Work Environment:
On-site in Meridian, Idaho
Mon - Fri 9am - 6pm
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
