Medical Billing Specialist

Because we are rapidly growing, we are looking for a part-time Billing Specialist to join our team. You will report directly to the Operations Manager while assisting with daily, weekly, monthly, and quarterly billing tasks and initiatives to maximize profitability of the business. You must be detail oriented and highly organized to properly fulfill this role. Numbers don’t lie and they keep the office moving forward, so high attention to detail is required for this position.

If you don’t like numbers and don’t enjoy tracking things down to the cent, then this is NOT the job for you!

If you love checking all the details, being meticulous with the numbers, and take pride in being a major contributor to a business’s mission, success, and growth - then we can’t wait to speak with you!

The right person for this role has experience with Medical Billing systems, understanding insurance and time spent in electronic software. This is a part-time position, which may grow to full-time as our clinic continues to grow and expand both in volume and locations. Position will report to our Hermitage, PA clinic, with potential for partial remote work after completion of training.

You will be responsible for completing the billing and collections for a busy and growing outpatient PT practice. Timely billing must be processed, accounts receivables need to be managed and all systems must be correct at the end of every month. Targets and KPI’s must be hit for success in this role.

Who We Are:

Roscoe Physiotherapy Co. is a privately owned company that has been in operation for nearly five years. We currently have one location in Hermitage, PA with a staff level of 11 and looking to increase to 13-14 in the next year. We are also looking to expand and grow to other locations within the next 2 - 3 years.

Roscoe Physiotherapy is known for having an incredible reputation in the areas of both patient care and patient experience. The founder of the company is Dr. Anthony Roscoe, a regionally known and accomplished Physical Therapist with greater than 10 years experience in service to our community and the surrounding areas. His clinic is well-known for providing world class customer service and experience, as well as getting results for people where other treatments have failed. Over the years, Dr. Roscoe has created his own specific treatment methods in addressing the root cause of his patients’ problems and providing long lasting results in opposition to a short lasting “quick fix”. Along with a wealth of knowledge and experience in the PT profession, Dr. Roscoe is also extremely active in the business world where he collaborates with other top practice owners from across the country and world.

Roscoe Physiotherapy Co. is a purpose-driven organization that operates from the core values of accountability, altruism, empathy, and leadership, and we’ve built a team of hard-working and committed individuals who are TRULY passionate about making a difference through their work. While most healthcare organizations are cold, corporate, and driven solely by the numbers (rather than what’s actually right for the patient/client), we’ve built a reputation on doing the right thing for people, getting undeniable results, and providing an unforgettable experience for our clients along the way. For this reason, we are looking for a clinician who wants to do so much more than just punch the time clock. We are looking for individuals who are passionate about our mission to change lives and redefine the current landscape of physical therapy, not just locally, but globally, while promoting a lifestyle of health, wellness, positivity, and impact.

This is a part-time (~20-25 hours/week) position based in our Hermitage, PA office. This is an awesome opportunity for someone who:

• Enjoys working in a smaller office with frequent communication among the team
• Is fed up with the out-of-date hospital system and drab private medical offices and wants to bring their skills to a modern, efficiently run organization
• Is extremely detailed and pays attention to every cent that comes into and out of the billing systems
• Is organized and able to manager their own day to meet their goals
• Wants to be a part of a small (but quickly growing) company that values accountability, teamwork, and objectively working towards a common goal
• Is a quick, self-motivated learner who takes initiative over their work
• Is a problem solver and likes to resolve issues with insurance or other companies and get the proper answer
• Is able to get on the phone with patients to discuss money that is owed to the business
• Is able to get on the phone with insurance companies to rectify claims that were improperly processed or have a discrepancy in reimbursement
• Is relentless in maximizing the profitability of the business with the understanding that our growth is crucial to our mission of serving people who need our services
• Thrives on accountability and knowing exactly what is expected of them in order to be successful in their job
• Is not afraid to be the “first hire” for this position and is up for the challenge to work out the kinks that might come along with that

Responsibilities and Activities:

• Daily claims submissions
• Daily review of EOB’s and incoming payments
• Review and apply incoming patient payments
• Obtain insurance authorizations
• Perform new patient benefits checks
• Monitor company fax and payment portals for incoming insurance payments
• Balance patient accounts
• Run billing statements
• Follow up on outstanding claims and patient accounts (collections)
• Implement and monitor payment plans
• Monitor bank statements and CC Processing statements in conjunction with EMR to ensure accuracy of funds collected
• Submit end of month needs to bookkeeper
• Report to management for weekly 1-2-1 and scorecard meetings
• Participate in team meetings and report on accountability topics as determined by management
• Review card on file payments and ensure they account for >5% of all credit card payments made to the company
• Maintain all insurance and billing fee schedules within EMR
• Maintain insurance mastersheet (internal document)
• Regularly work with clinical staff to ensure billing accuracy and optimization
• Regularly work with front desk/admin staff to ensure they are knowledgeable on payment policies and patient accounts as needed

Skills Required:

• Organization and planning: Plans and organizes tasks in an efficient, productive manner while focusing on key priorities.
• Attention to detail: Does not let important details slip through the cracks and addresses unknowns to the appropriate person.
• Focus: Demonstrates willingness to concentrate on the task at hand to complete daily responsibilities.
• Analytical skills: Draws insightful conclusions from data.
• Self-Starter: Demonstrates an ability to quickly and proficiently understand and absorb new information.
• Tactical: Able to see a better or more efficient way to improve processes and develop a plan to implement them.
• Accountability: Is happy to be held accountable and willing to be coached to improve every aspect of your role.
• Communication: Is happy to communicate with the team and patients on a regular basis.

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