Address
Form of work
THe Medical Assistant/Medical Group Scheduler provides routine coverage of front and back office. Clerical functions include scheduling. Also provides primary support to the provider by preparing the patient for the visit. Will also maintain efficient patient flow and assist the provider with treatments and procedures, as well as perform activities to maintain a clean, stocked, safe, and well-organized patient care environment. As needed, this position supports the clinical team by providing patient care in the ambulatory care setting according to established standards of care, in collaboration with Care Managers and Medical Providers as members of the primary care team
Type of Opportunity: Part Time (.45 to .89)
FTE: 0.500000
Exempt: No
Work Schedule: Days
- High schooEducation: High School Diploma/GED required
- Specialized training in clinical medical skills from an accredited Medical Assistant program preferred.
- 2 years experience (ambulatory care preferred)
- Facilitates the customer discharge (check out) process.
- Answer telephones, takes complete and accurate message and relays information to appropriate party to support operational aspects of patient care
- Maintains supplies and equipment for department
- Maintains and fosters effective customer relations with patients, providers and the public by listening, responding, and documenting customer phone and walk-in inquiries and complaints.
- Attempts to resolve complaints in the moment and enters complaints/compliments into Advocate.
- Schedules patient appointments according to guidelines by providing documentation of scheduled appointments, procedural instructions and location directions.
- Works in collaboration with Triage Nurse and Providers to monitor daily patient schedule and identify no shows for rescheduling. Places reminder calls to patients.
- Executes the process necessary to support referrals and authorizations for procedures and medications. This requires interaction with insurance companies and communication with the patients; Supports the accurate and timely compilation and maintenance of medical record documentation for other physician inquiries.
- Will assign and assist with patient preparation/rooming patients, as directed by visit plan.
- Performs lab procedures, as ordered by Medical Provider or as directed by visit plan.
- Assists Medical Providers with procedures.
- Documents on medical record within scope of practice
- Assists in screening of patients, in collaboration with Care Manager.
- Interacts effectively with customers, providing instructions and information, both written and verbal, as appropriate.
- Maintains established practice policies and procedures, objectives, quality program, safety, environment and infection control standards.
- Seeks help, communicates and cooperates with Medical Provider and team appropriately.
- Attends monthly meetings.
- Participate in Process Improvement Teams
- May be responsible for opening and distributing mail.
- Assist with orientation of new staff and providers.
- Performs other functions as required.
We offer more than the standard benefits!
Presbyterian employees gain access to a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more!
Learn more about our employee benefits:
https://www.phs.org/careers/employee-benefits/Pages/default.aspx
Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans. For our employees, we offer a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more.
Presbyterian's story is really the story of the remarkable people who choose to work here. The hard work of our physicians, nurses, employees, board members and volunteers grew Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system that serves more than 875,000 New Mexicans.
About Presbyterian Healthcare Services
Presbyterian Healthcare Services exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1,600 providers and nearly 4,700 nurses.
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
About Our Regional Delivery System
Presbyterian's Regional Delivery System is a network of six hospitals and medical centers throughout rural New Mexico including locations in Clovis, Espanola, Ruidoso, Santa Fe, Socorro and Tucumcari. Our regional facilities are home to more than 1,600 clinical and non-clinical employees who help make Presbyterian the state's largest private employer with nearly 14,000 statewide employees. With a variety of services ranging from general surgery to pediatrics to heart and cancer care, our regional employees are proud to provide close-to-home care for their communities.
We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.
About New Mexico
New Mexico continues to grow steadily in population and features a low cost-of living.
Varied landscapes bring filmmakers here from around the world to capture a slice of the natural beauty New Mexicans enjoy every day. Our landscapes are as diverse as our culture - from mountains, forests, canyons, and lakes, to caverns, hot springs and sand dunes.
New Mexico offers endless recreational opportunities to explore and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs. Compensation decisions are dependent upon the facts and circumstances of each offer.
USD $15.18/Hr.
USD $21.90/Hr.
